Sandy Diaz | Page 5

I came to Jacobs for a new car, I made an appointment with Natalia Sanchez yesterday to talk to her today. I was very impressed with her quick respond to me. We e-mailed a few times so she knew what i wa with Natalia Sanchez yesterday to talk to her today. I was very impressed with her quick respond to me. We e-mailed a few times so she knew what i wanted. after we hung up on the phone Sandy Called me from the dealership to make sure everything was good.I went for my appointment at 1:30 I got lost so i called the dealership and Sandy answered the phone and got me right to the dealership right away. When i walked in Natalia Sanchez greeted me with a very nice smile. then Sandy was there to introduce herself to me and then Richard came out to let me know he will be helping me also with the financing.It was a fantastic experience, very professional, I would highly recommend Jacobs Mitsubishi,Wesley Chapel to any one thinking about buying a car.. Thanks everyone. Sabra Mccarty More

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This is the worst customer experience I have ever endured in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant- in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant-contact required by THE CUSTOMER in order to move any sort of buying process along, continual handoffs, intentional delays and attempts to get you “in the door” all made this process anything but hassle—free. Their slogans on the website are copy and paste but have no real meaning in person of making your time feel valued, “car shopping made easy”, and are a FAR cry from “exceptional customer service”. Additionally, I’ve been dealing with warranty concerns for my vehicle since bringing it home. I have been transferred to dead lines 10 times over the course of my experience, and the GM is literally unreachable. They advertise a “Talk to the GM” as if an email goes to his “personal inbox” but this goes unmonitored. Additionally, every time I’ve attempted to be transferred to speak with him “Oh, he’s at the other location today.” So I’ve call the other location and hear “He’s usually only at the other location, he doesn’t come here very often.” So employees (and managers alike) handoff the responsibility, hoping none of it will befall them personally, as the customer will just give up. I will continue to post my experience on any platform that has a chance of reaching potential customer base so they are warded away by shady practices in play, including ALTERING THE FINAL PRICE OF A VEHICLE AFTER YOU’VE AGREED AND HOPING YOU SIGN THE FINAL PAPER TOO QUICKLY IN THEIR FINANCE OFFICE. To recap: cold handoffs, poorly trained sales-reps, lackluster valuations for trade-in, zero respect for customer’s time, no continuity of care (or assumption of responsibility), absent GM, “finish-line” price gouging. Don’t shop here, take your chances with l.i.t.t.e.r.a.l.l.y. ANY OTHER DEALERSHIP. Being forced to even leave the minimum one-star review here is too gracious of a gesture. More

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Mui professional un buen trato Los recomiendo me senti super bien fueron rapido preciso y con mucho deseo de ayudar super bien fueron rapido preciso y con mucho deseo de ayudar More

by om56585 Verified Customer Verified Customer

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Typical dealer attempts to tack on needless fees and charges without telling the customer that they don't have to pay for them. Low ball initial trade value and use highest financing rate for bank kick charges without telling the customer that they don't have to pay for them. Low ball initial trade value and use highest financing rate for bank kick back. An inexperienced buyer will get hosed. Fortunately I know better. More

by libertyxv Verified Customer Verified Customer

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Service is the best I have ever had! Sales is top notch. They truly care about you! Sales is top notch. They truly care about you! More

by Jboo 69 Verified Customer Verified Customer

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