Sandy Diaz

No complaints No complaints No complaints No complaints no complaints no complaints no complaints Duh!! Got that!!!??? no complaints no complaints no complaints Duh!! Got that!!!??? More

by 7997253 Verified Customer Verified Customer

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Awesome first impression! After my online inquiry the initial response was prompt, courteous and inviting. Best of all, after the initial introduction email I received a seco After my online inquiry the initial response was prompt, courteous and inviting. Best of all, after the initial introduction email I received a second email approximately 10 minutes later with a personalized ipacket that contained information including the carfax info. In todays busy world, it was refreshing to experience customer service that goes the extra mile. They had provided information without my having to ask for it. Thank you, Ifeanyi! Speaking of “extra mile “ customer service…I was given a complementary Lyft ride to the dealership due to my current auto issues. The kindness was truly appreciated! Everyone from Sandy, Russ, Tom, Fabian to the great care from Ifeanyi Obi “Obi” was exceptionally friendly and professional service. And a thank you also to Pavel. All team members complement each other. Can’t say enough about the great care given by all team members! I am highly satisfied with today’s experience and will recommend Jacobs Mitsubishi Motors to everyone! More

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I appreciate all the help, honesty, hospitality, we will be coming back soon for another vehicle. be coming back soon for another vehicle. More

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Everyone was nice and efficient with their time. They corrected minor issues my vehicle had prior to pickup. They corrected minor issues my vehicle had prior to pickup. More

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Obi and his manager did what was needed to get me the deal I needed done. deal I needed done. More

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Great customer service and the attention to detail from the staff from tart to finish. the staff from tart to finish. More

by elbeco27 Verified Customer Verified Customer

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I had the pleasure of working with Christopher at Jacob’s Mitsubishi in Wesley Chapel during my recent car purchase, and I couldn’t be more satisfied with the experience. From the moment I walked into the sh Mitsubishi in Wesley Chapel during my recent car purchase, and I couldn’t be more satisfied with the experience. From the moment I walked into the showroom, Christopher made me feel welcomed and comfortable—no high-pressure sales tactics, just a genuine desire to help me find the best vehicle for my needs. More

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Purchase process was pretty smooth. Got the car home and it's missing quite a few features the listing stated it had. The features were the reason I selected this car over others. Withi Got the car home and it's missing quite a few features the listing stated it had. The features were the reason I selected this car over others. Within 2 days of ownership one tire blew it was down to the steel. I called to speak to someone about all of this but no return call. More

by catherine.eusebio07 Verified Customer Verified Customer

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It was a nice car buying experience. We got the car we wanted in a very wuick time snd everyone was nice and professional We got the car we wanted in a very wuick time snd everyone was nice and professional More

by jack0556 Verified Customer Verified Customer

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Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More

by pinseekah Verified Customer Verified Customer

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