Love how everyone work here !
They did everything what they can to get me in my new car!
Thanks to Sandi thank to everyone
They did everything what they can to get me in my new car!
Thanks to Sandi thank to everyone
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by ALEKSANDRA.CHADIEV
Verified Customer
Verified Customer
Dec 18, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Everyone was nice and willing to work with us I am very
happy I bought a Volkswagen with Sandy.
happy I bought a Volkswagen with Sandy.
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by RAMZSANCHEZ23
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Would never recommend.
I bought a car from here a couple weeks ago that had a check engine light on. I was told it was an evap sensor and that the part was on order so th
I bought a car from here a couple weeks ago that had a check engine light on. I was told it was an evap sensor and that the part was on order so they would take care of it, no problem. I even signed something saying they would take care of it and they would reach out. Weeks went by without hearing so I scanned the car myself and it was a cylinder three misfire. Whoever is diagnosing cars at this dealership should stay away from cars if they read this code as an evap sensor. Either that or they knew and lied to my face. I am thinking it was the latter since I reached out multiple times and have been ignored on text, email and phone call. Here I am weeks later, spent a couple hundred dollars working to fix the problem and haven’t solved it yet so I will probably have to take the car in. It is very clear to me that these guys only care about making a sale and do not care for their customers. Finance manager, Rich was a nice guy.
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by Jkolner825
Verified Customer
Verified Customer
Dec 15, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Dec 15, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Dec 15, 2022 -
Jkolner825 responded
Sure.
Email: jkolner825@gmail.com
Phone call or text: 224-305-3891
Sandi is an amazing sales rep.
He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pi
He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pick up my kiddo!
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by Jen
Dec 01, 2022 -
Gurnee Volkswagen responded
Thank you so much for your excellent review, Jen! We are so glad that Sandi had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
the process was started in reverse order.
even though our credit was good, we were concerned about a car and credit
even though our credit was good, we were concerned about a car and credit
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by KIMLIBASCI
Verified Customer
Verified Customer
Nov 11, 2022 -
Gurnee Volkswagen responded
Here at Gurnee Volkswagen, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
It was my first time buying a car and the staff was
patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the c
patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the car went through the dealer place’s inspections and should be fine but when I had the car checked by a car repair shop they told me I needed about $2,000 in future repairs. It’s still in my budget but I wish I knew beforehand. Otherwise I’m very happy I bought my first car here!
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by ZETHHICHIGOLOVER
Verified Customer
Verified Customer
Nov 07, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The attention after the purchase is horrible.
I need to speak with the manager thanks
I need to speak with the manager thanks
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by DENISEMICHAEL2017
Verified Customer
Verified Customer
Oct 22, 2022 -
Gurnee Volkswagen responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership, Denise. Please feel free to contact management directly, or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Oct 22, 2022 -
Gurnee Volkswagen responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership, Denise. Please feel free to contact management directly, or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Sandi did an outstanding job.
I could not be happier with his and his team’s attention to detail, communication, and overall service.
I could not be happier with his and his team’s attention to detail, communication, and overall service.
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by ZAIRE
Verified Customer
Verified Customer
Oct 13, 2022 -
Gurnee Volkswagen responded
We are very happy to hear that Sandi provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great place to buy a vehicle, helped me pick a car I
liked and worked with me to get it in my budget.
liked and worked with me to get it in my budget.
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by CARRASCO879
Verified Customer
Verified Customer
Oct 06, 2022 -
Gurnee Volkswagen responded
Here at Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
served me very well.
but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui.
but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui.
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by Muugii
Verified Customer
Verified Customer
Sep 22, 2022 -
Gurnee Volkswagen responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.