Samuel Ramos

Best car buying experience ever !! Samuel Ramos always goes above and beyond and I wouldn’t trade him for the world !! I’ve been coming here for years and I am never disappointed with his expertise. This goes above and beyond and I wouldn’t trade him for the world !! I’ve been coming here for years and I am never disappointed with his expertise. This is the Second vehicle I purchase from him and I will continue to rely on Magic !! More

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I’m from NYC. I bought a used Nissan on 6/6/20. I was forced to buy a warranty and pay for new plates. As of 7-28 still waiting for new plates. I cannot reach Nick or Sammy. The operator gives me a run a forced to buy a warranty and pay for new plates. As of 7-28 still waiting for new plates. I cannot reach Nick or Sammy. The operator gives me a run around. Terrible service. More

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I went there for a car they did get me into a Nissan Rogue that was not the issue I was then told that I had to come back because me address was wrong on the financing app. I drove all the way back ther Rogue that was not the issue I was then told that I had to come back because me address was wrong on the financing app. I drove all the way back there to do the app S Ramos then says everything is the same nothing changed. I then call a few weeks later and ask about my plates I’m then told that I have to put down another 1000 on top of the 2000 I put down. S Ramos says he told me when he did not. I have yet to get my permanent plates I purchased my car the end of April. When I spoke with S Ramos he said he would handle my plates. I have yet to get them.. if plates aren’t received soon I will open a whole can of worms that Nissan does not want.. More

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Damaged my car twice and tried to hide it! I brought my 2016 Nissan altima under full warranty here because my CVT was acting up. They finished the car in a few days and told me it was ready fo I brought my 2016 Nissan altima under full warranty here because my CVT was acting up. They finished the car in a few days and told me it was ready for pick up. I picked up my car and noticed it was pulling slightly left on my way home. They had done an alignment with the trans service. When I got home I looked at the car and noticed my back right tire was filthy and scraped. I immediately called the dealer and told them about it. The service advisor sam didn't even question me or ask for pictures just said that they would take care of it. I found this quite odd because it seemed like they knew and were trying to see if I would notice. They also did an oil change on my car without asking me which I did less than 1000 miles ago with FULL SYNTHETIC oil and they put conventional blend oil in it. When I got there the following Tuesday he told me the tire was dirty because they put a new tire on it. The tech smashed my wheel so hard into a curb or guardrail that it destroyed the tire. So they just changed the tire left the damaged wheel and hoped I wouldn't notice! I asked why no one told me it was in an accident and they just said sorry we didn't know. They offered to refinish the wheel. I told them about the pulling and since my other tires had 21K+ miles on them they were worn much more than this brand new back right which would make the car pull left. I told them you need to change the tires in pairs on the same axle due to this. They agreed to give me a new tire on the back left to match the new one on the back right. Then 45 mins later they told me my wheel was ready. I couldn't believe they repaired the wheel so quickly. I went to see the rim and it looked like someone put putty and spray painted it. I said I am sorry I can't accept this. I will need a new wheel. Sam said he had to ask a manager. Then they said they approved it like did me a favor after smashing my car and TRYING TO HIDE IT FROM ME. I was looking at my car up on a lift the back LEFT wheel was off and there were 3 guys putting on a new tire on it. The next day I went to pick up the car and inspect the work. New wheel and tire on the back right. Went to check the new tire on the back left and the wheel was DESTROYED! It has more damage on this back left wheel than the back right that they smashed into a guardrail. I was calm up until this point to give them the chance to make things right because accidents happen. But I blew up. I started to yell how could this happen?! Sam proceeded to completely disrespect me saying they ALREADY DID TOO MUCH FOR ME. And that the damage was already there. The tire has fresh metal silver shavings from being curbed TODAY. I just saw the car less than 24 hours ago and we measured all the tires TOGETHER and saw all the rims were perfect. He continued say there is no way they did it and won't do anything about it and that I had to take my paperwork and leave. He kept saying they didnt touch the wheel. I saw them putting the tire on the day before WITH SAM. Flat out lies. I called the police to file a police report for this damage. And have called Nissan corporate as well to get them to be held responsible. I can't believe that they first smashed my wheel and tire and TRIED TO DECEPTIVELY HIDE IT HOPING I WOULDN'T NOTICE by changing the tire and not telling me. And then when replacing it damaged the other wheel EVEN WORSE in less than 24 hours. Then they acted and stated that they went above and beyond to fix my car that THEY damaged. This is absolute insanity. I should listened to all their bad reviews before I brought my car there. They have a ton of fake good reviews up to help bury the real bad ones. They even offer people money to take these reviews down. I want them to replace these wheels they keep damaging. How is it possible to damage a wheel while repairing another wheel you smashed? This dealership needs to be shut down or nissan corporate needs to step in. More

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SCAM ARTISTS My car required service after driving it literally a couple weeks and could not even pass NYS inspection without having repairs done to it including f My car required service after driving it literally a couple weeks and could not even pass NYS inspection without having repairs done to it including front right axel completely blown, fluids leaking, car showing misfiring of cylinders, bent/damaged steering parts, front differential, rear differential, transfer case, right rear balance, wiper malfunction, etc. I now have my car back that was “fine” and “only required spark plugs after a thorough inspection” but the air conditioner now does not work and the temperature gauge consistently reads “H” to indicate that it is overheating, this happening on the same day I picked it up. In addition to my car still struggling to accelerate and feeling as though it is losing power. I asked to speak with a manager regarding this, this request has not been granted. I was charged to have my paperwork delivered to me after purchasing my car and never received it. I had to drive there to request it and was not refunded this charge nor did I receive all the paperwork. My job has been called several times with messages being left on the main voicemail for all my coworkers to hear requesting I pay an additional $1,000 promissory note when I owe no money and this has been confirmed but they keep calling. I have been requesting to speak with a manager regarding my concerns and to this day, still have not received a single call back or email. Every time I drive there, I’m told no one is available or they are on vacation or it’s not their department. My car had to be taken off the road due to my temporary tags expiring TWICE. They also emailed me temporary tags which I was told after being pulled over and ticketed that this is HIGHLY ILLEGAL. I was charged a $8,000 “bank fee” on a $7,000 car and still haven’t had my request granted to speak with someone about this. The day I purchased the car I was told they were closing and had no time to discuss anything and were doing me a favor getting me out the door in time before they close and it is there policy that you receive plates and paperwork within 48 hours and everything can be discussed then in person. This never happened. I was told SEVEN times my plates were being overnighted and they never came. I went to another dealership, Flawless to purchase a separate car. The owner of this dealership, Patrick Rodriguez FaceTimes his friend who happens to be the assistant to the owner of Route 46 Nissan, Marissa for them to have a discussion that Wagner Abreu is known for operating in such a “shady” business manner “to make $100-$200” off the customer” and that I “will NEVER end up speaking with a manager as he will sweep this under the rug”. Marissa offered to speak with me per Patrick as to avoid legal action but I of course never heard from her either. The Lemon Law people advised me to pursue this as a fraud case as the entire car, deal and all business practices were misrepresented. Please do not waste your time and energy dealing with these people. Specifically Wagner Abreu, Yohanesh Lloyd, Samuel Ramos, Karissa Martel and Anthony Spinato. I would not wish this frustration and dissatisfaction on my worst enemies. More

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