Sammy Jo Mannering

Your manager, Sammy, has put together an excellent team and holds her team accountable for results not intent. Alex Valentin and Jamie Ruis are high performance professionals who listen to their customer and holds her team accountable for results not intent. Alex Valentin and Jamie Ruis are high performance professionals who listen to their customers thus earning my trust. Alex, Service Manager, who oversaw my last maintenance, is exceptional. His in-depth knowledge and experience in automotive service and repair is extensive, and his leadership skills are better than most high-level managers at Fortune 100 companies. I know because I worked with and for major corporations throughout my career and my research/doctorate in employee development and performance allow me to observe and evaluate performance outcomes. More importantly, I trust Alex and Jamie to maintain my vehicle in top condition which is critical as my life depends on it. More

by cardinal Verified Customer Verified Customer

Report | Print

In my opinion, this is one of the worst car dealerships. I would never speak with their sales department and their director treated me horribly. They have made me feel uncomfortable on a few occasions. Also I would never speak with their sales department and their director treated me horribly. They have made me feel uncomfortable on a few occasions. Also, the service manager forgot to follow up with me on paint from my front bumper that was either fading or falling off and this vehicle has less than 15,000 miles on it in past 3 years that I received it brand new in the Tamiami Hyundai Dealership in Naples, Florida. More

by landmark366 Verified Customer Verified Customer

Report | Print

Great dealership to work with ! Dean in sales was excellent through the buying process. Dan Rake , Used Car Manager was very professional with great communication skills, in dealing Dean in sales was excellent through the buying process. Dan Rake , Used Car Manager was very professional with great communication skills, in dealing with a situation after purchase. He was able to help with a favorable outcome for me the customer ! Sammy Jo , Service Dept. Manager is excellent and helped resolve my issue using a creative approach ! Josh Gonzalez, Service Dept, is excellent ! He is very professional ,has great customer service skills and made me feel like I was valued as a customer ! Happy Customer ! More

Report | Print

my last experience having my car serviced at Tamiami Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually rep Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually reporting a cancellation issue with rides arrange by Tamiami Hyundai with Uber ( over 6 cancellations ) - the dealership personnel were accusing me of cancelling the rides. These cancellations happened at the dealership while I was trying to get home. One cancellation took place after I was in the vehicle and it was turning on to Airport Pulling road. We had to return to the dealership. It took two more cancellations before I could convince the receptionist Alexandra Celis that she was wrong in accusing me of cancelling the vehicles. Dealership kept blaming me when I had nothing to do with ordering or cancelling the rides. On the return trip same things happened The first vehicle cancelled upon arrival at my driveway. Called dealership. Second vehicle cancelled after I got in the car and we just started to drive off. Went back in my house and called dealership on my cell. At the same time I received a call from an irate woman asking why I was continually ordering UBER cars on her account. I advised I did not order any cars and don't have an UBER account. I had her contact the dealer to try and get the matter resolved. The only positive was Mr Sierra waited at the dealership for me to pick my car up after closing time when I finally got an uber ride that was not cancelled. I spent at least an hour on over 10 calls trying to convince Tamiami they had an UBER account problem. Was advised Manager Sammy Jo would resolve. On my last cancelled Uber ride trying to get back to the dealership I asked to speak to her = was advised she had left for the day - even though the Uber issue had not been resolved. I had to keep Mr Sierra on the phone with me in the final Uber pick up to ensure they would not cancel while we were in transit. One of the worst days ever spent - should have been handled in the morning by management when the first UBER ACCOUNT issue developed trying to arrange my ride home. I will not return to Tamiami Hyundai for any future service More

by wlindley26066 Verified Customer Verified Customer

Report | Print

1 Dec had my G90 serviced by Alex Valentin absolutely AWESOME ALL I can say is maintain Excellence you Guys are Outstanding AWESOME ALL I can say is maintain Excellence you Guys are Outstanding More

Report | Print

Alex & Pawel simply OFF the CHARTS Outstanding I've had Excellent service 10+ years -- Genesis of Naples SETS the Standard for ALL the Rest had Excellent service 10+ years -- Genesis of Naples SETS the Standard for ALL the Rest More

by LTC ZAGATA Verified Customer Verified Customer

Report | Print

Jamie, Joy and Tim work hard to ensure their clients are treated fairly and get what they need. Great to work with! treated fairly and get what they need. Great to work with! More

by pf-1 Verified Customer Verified Customer

Report | Print

We recently had our vehicle serviced at Tamiami Hyundai and were so impressed with the experience. The staff is truly the best—friendly, helpful, and efficient. Even with all the construction at their loca and were so impressed with the experience. The staff is truly the best—friendly, helpful, and efficient. Even with all the construction at their location, the temporary buildings and setup worked seamlessly. Service was quick, easy, and well-organized. They really make the whole process smooth and stress-free. Highly recommend! More

by PASTORRANDY Verified Customer Verified Customer

Report | Print

They are on the ball Lots of energy and making great deals Will buy again deals Will buy again More

by patpatton65 Verified Customer Verified Customer

Report | Print

The management team is top notch! Ms.Mannering. And Mr Langley are great. The supporting staff are the best! I’ll be back Thank you Dirk Fye Ms.Mannering. And Mr Langley are great. The supporting staff are the best! I’ll be back Thank you Dirk Fye More

by JDFYE Verified Customer Verified Customer

Report | Print