Sammy Campisi

Carter Ward was a pleasure to work with in the purchase of our new car. He made the process smooth and we never felt pressured. I would even say we were in and out rather quickly keys in hand. He even set of our new car. He made the process smooth and we never felt pressured. I would even say we were in and out rather quickly keys in hand. He even set us up to bring our new [used] car back the following week for some minor touch ups. This was unexpected and greatly appreciated. I would highly recommend Carter to anyone shopping for a new car. More

Report | Print

I am retired now but worked for 32 years in Foodservice sales. I met and worked with hundreds of sales men and women during my sales career. I can sincerely say just in the short time spent with Carter War sales. I met and worked with hundreds of sales men and women during my sales career. I can sincerely say just in the short time spent with Carter Ward at Royal Automotive, Carter was as professional and attentive as any of the sales people I work with in my 32 years as a sales professional. More

Report | Print

The team at Royal all work for customer satisfaction. OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles fro OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles from home visiting our family in Tuscaloosa. I saw the car on the Royal Automotive Car Gurus post and could see it was priced right (I have been shopping for a couple months). I requested availability status and Don called shortly afterwards. We visited the lot the next day expecting the ole “dealership song and dance”. But to my surprise, that never happened. Don was very welcoming and courteous. Had answers at hand for all my questions. No pushy salesmanship. Just friendly conversation about the car and what we were looking for. We test drove the car with Don and loved it. But we did not bring the car I planned to trade. But that was not a problem for Don. We negotiated a trade-in price (sight unseen) that I found fair for my vehicle. Don suggested that he could hold the vehicle while we thought about it if we put a small deposit down. But I did not at that time. But the next day I called back and put down the deposit over the phone and he removed the car from the lot. I traveled home returned a few days later with my trade-in vehicle. Don inspected my car and we finalized the trade agreement in about 20 minutes. Don had their car ready to go, serviced, and a full fuel tank. Sammy had all paperwork and ready to sign and he went through it and explained every page.. Within an hour from arrival, we were done. Fastest closing on a car transaction I have ever made! I just can't say enough about the great experience we received from Don and Sammy and the rest of the team at Royal Automotive. Excellent job! What a refreshing experience. If only all car dealers could handle business this way. I know I will be back to give them a shot at my next vehicle. It will be worth the 1,200 mile round trip to get this level of service again. Thank you all. More

Report | Print

Royal is a great dealership, they are very friendly and have excellent customer service…would suggest to anyone looking for their next car for a smooth and professional car buying experience have excellent customer service…would suggest to anyone looking for their next car for a smooth and professional car buying experience More

Report | Print

They were fast, friendly, fair priced and gave me excellent service I would highly recommend them. excellent service I would highly recommend them. More

Report | Print

the folks at Royal had the auto I wanted and Don Chapman was the person I needed to help me through my recent purchase. I can make an easy recommendation for this local business. was the person I needed to help me through my recent purchase. I can make an easy recommendation for this local business. More

Report | Print

Quick and easy experience. Carter was absolutely fantastic and helpful. Highly recommend him and Royal for anyone looking for a new car. Carter was absolutely fantastic and helpful. Highly recommend him and Royal for anyone looking for a new car. More

Report | Print

If you can imagine the typical stereotyped car salesman… Carter was the complete opposite! He was honest, helpful, professional, patient and kind… definitely made the entire process go smoothly and helped u Carter was the complete opposite! He was honest, helpful, professional, patient and kind… definitely made the entire process go smoothly and helped us make a solid decision that checked all our boxes! More

Report | Print

Mr. Carter was great, made it easy buy from Royal , we will definitely refer him and Royal to friends and family. will definitely refer him and Royal to friends and family. More

Report | Print

Carter and Sammy were very helpful in the purchase of my new truck. They were attentive throughout the whole process and answered any questions I had immediately. Could not have had a better experience. new truck. They were attentive throughout the whole process and answered any questions I had immediately. Could not have had a better experience. More

Report | Print