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Samantha Trepczyk
Samantha Trepczyk at Russ Darrow Honda

Samantha Trepczyk

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
13 Reviews
4.2

13 Reviews

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13 Reviews of Samantha Trepczyk

June 29, 2025

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Employee Rating

She was great and informed me of my needs without being to pushy. Very professional I would recommend her More

by DARYLROB37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AL COBB, Rachel Aguilar, CJ Nelson, Aleiah Brown, Adriana Perez, Myrien Harris

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Jun 29, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

June 27, 2025

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Over charging for something I’m supposed to be paying one price and got charged double More

by tamika_criss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Perez, Yazen Saleh

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Jul 02, 2025

Russ Darrow Honda responded

Thank you for your review, Tamika. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 26, 2025

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Great customer service and I didn’t have to wait long for them to do my car More

by ARLENECURRY33
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 08, 2025

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Employee Rating

Samantha was very professional in her explanation of my warranty information and her timings of wait time More

by Mynewhrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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May 08, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 21, 2025

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Employee Rating

Didn’t like the way she got upset when I wouldn’t purchase extra things More

by vivi123anna123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Yazen Saleh, Maddie Wojciechowski

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Apr 21, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

April 18, 2025

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Employee Rating

Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional More

by schneiderbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Christopher Berger, Rachel Aguilar, Aleiah Brown, Adriana Perez, Maddie Wojciechowski

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Apr 18, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 15, 2025

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Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Alondra Sandoval, Jonathan Stein, Christopher Berger, Rachel Aguilar, Aleiah Brown, Adriana Perez, Yazen Saleh, Cruz Drahonovsky

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Apr 15, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

Samantha was awesome in reaching out and explaining things. She makes up for a previous bad experience years ago with the service department. That experience is the reason for 3 stars for Russ Darrow More

by DIWOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 06, 2025

Russ Darrow Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

March 30, 2025

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Employee Rating

I appreciated the call to schedule the recall work that needed to be done. My oil light went on just before the appointment and they took care of that as well. More

by SEWELLAW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 25, 2025

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Employee Rating

I have no bad words for this dealership. You guys always do right by me! I love it here lol More

by DABARBER317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yazen Saleh

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Mar 26, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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