Samantha Masuguchi
Samantha Masuguchi at Gosch Ford Temecula
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Samantha Masuguchi

Service Advisor

Gosch Ford Temecula

26895 Ynez Road
Temecula, CA 92591

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5.0
285 Reviews
5.0

285 Reviews

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285 Reviews of Samantha Masuguchi

November 14, 2024

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Employee Rating

Prompt friendly accurate always on time keeps me very informed on issues 5 stars super happy with his work More

by Castagnavince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Gosch Ford Temecula responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

November 12, 2024

Dealership Rating
Employee Rating

Samantha is very helpful in explaining the services to be done. Always a great experience. :) More

by Brian
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Gosch Ford Temecula responded

Thank you so much for your kind words, Brian, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

November 06, 2024

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Employee Rating

Next day appointment Samantha was an excellent service representative Great communication Able to get my car in and out same day More

by Dazip22
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 07, 2024

Gosch Ford Temecula responded

Thank you for choosing Gosch Ford Temecula. It's great to hear that Samantha was so helpful and we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

November 06, 2024

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Employee Rating

Your dealerships friendly and caring approach made the car buying process very easy for us. We also had excellent care from your service department. We will definitely recommend your services to our famil More

by mmhd3846
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Chas Sudol, Jordan Velarde , Patrick in Financing

Nov 07, 2024

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

November 05, 2024

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Employee Rating

Samantha was very pleasant to work with she took care of all my needs thank you More

by 19moneymike59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Gosch Ford Temecula responded

We are very happy Samantha provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

October 29, 2024

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Employee Rating

Samantha is the best employee you have. She is why I will go out of my way to use your dealership for all my repairs and maintenance. I happily pay more for my bi-annual service at Gosch Fo More

by Mrs M
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Gosch Ford Temecula responded

Thank you for your review and kind words for Samantha! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

October 26, 2024

Dealership Rating
Employee Rating

I have been a customer there for over 20 years and think Ken Olsen is the very best! He is very honest, friendly, caring and knowledgeable. I give Ken a 10 plus and a gold star! Before Ken my service adviso More

by helenhudson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Oct 27, 2024

Gosch Ford Temecula responded

Thank you, Helen, for choosing Gosch Ford Temecula. Your feedback and rating mean a lot to us. We're glad Kenn was able to help, and we hope to see you again! Jason Noble General Manager

October 25, 2024

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Employee Rating

They were very efficient. I really liked that. They had the video showing you everything that they had done to the car. I appreciate everything they did. More

by Mreneefreiberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Gosch Ford Temecula responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Temecula. We look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

October 20, 2024

Dealership Rating
Employee Rating

Their service is amazing. Ken the service adviser is so professional and considerate of my finances and my needs. I can’t begin to express my appreciation to him working with More

by Whbkboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Oct 20, 2024

Gosch Ford Temecula responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

October 18, 2024

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Employee Rating

Completed repair days earlier and cheaper than they quoted me, and also provided a loaner vehicle. Very happy!! More

by rpotts78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience with Gosch Ford Temecula. Samantha and our team appreciate your business and hope to see you again soon! Jason Noble General Manager

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