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Samantha Hanlein

Overview Reviews (36) Inventory (150)

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Samantha Hanlein

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Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9

36 Reviews

Overview Reviews (36) Inventory (150)

4.9

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Samantha Hanlein

January 18, 2025

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Employee Rating

Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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December 30, 2024

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The service was efficient and quick and the service advisors were friendly and knowledgeable. Very easy and pleasant experience. advisors were friendly and knowledgeable. Very easy and pleasant experience. More

by jgsummit

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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December 06, 2024

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The team was extremely nice - They even went as far as filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. More

by ken.hopkins

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

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October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. is being done and at what cost. More

by jenandgene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Oct 07, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 27, 2024

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Employee Rating

Heather is the best and follows through on all. She is tops and huge asset! She is tops and huge asset! More

by scottsdale0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024 -

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 21, 2024

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Employee Rating

Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carrie Howard

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Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

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Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

September 02, 2024

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Employee Rating

Great service kind staff! great location Nice office and warm customer service Thank you ! I will be back for sure great location Nice office and warm customer service Thank you ! I will be back for sure More

by MCCBDES2022

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 05, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

August 20, 2024

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Employee Rating

I had taken my car to another Ford dealer an they could not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the stat not isolate the problem. Salerno Duane was able to do so. I wish they were more communicative. I was the one that had to call to find out the status. More

by JLH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

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