Samantha Ferency
Samantha Ferency at Edd Rogers Valley Ford
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Samantha Ferency

Service Writer

Edd Rogers Valley Ford

111 Auto Lane
Sparta, TN 38583

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5.0
18 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

3 yrs, 7 mos

Languages Spoken

English English

5.0

18 Reviews

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18 Reviews of Samantha Ferency

February 07, 2025

Dealership Rating
Employee Rating

Best experience I’ve ever had at a dealership they replaced a wheel bearing in put four new tires on my vehicle now it runs just like it did when it was new and they gave me a loaner for five days. It More

by joehunter5140
Service Price Transparency
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Recommend Dealer
Yes
Feb 07, 2025

Edd Rogers Valley Ford responded

Hi Joe, thank you so much for this awesome review! We look forward to many years with you and your family !

February 06, 2025

Dealership Rating
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With the exception of the hitch that was ran into processing my FordPass Credit Card payment and applying rewards toward that payment, everything went fine. I will be a return customer for service. More

by Midnight_Rider_1961
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Feb 06, 2025

Edd Rogers Valley Ford responded

Thank you for your patience and understanding with technology :) We appreciate you taking the time to leave a positive review and look forward to future service visits!

January 28, 2025

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Professional and friendly atmosphere. Took care of all my concerns and even informed me of services i was due for that I was unaware of. We got it all done in one visit! More

by ASTEWART0644
Service Price Transparency
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Recommend Dealer
Yes
Jan 28, 2025

Edd Rogers Valley Ford responded

Thank you for your review! You rock!

January 26, 2025

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They always step up to help me when I need it. It's a great dealership More

by LYNNE5270
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Recommend Dealer
Yes
Jan 27, 2025

Edd Rogers Valley Ford responded

Thank you for a wonderful review :) With out you, there is no us!

January 18, 2025

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Very satisfied with company. Fixed two different problems when purchasing vehicle. Will definitely recommend dealership. More

by trconley123
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Potter , David tealuge

December 30, 2024

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Employee Rating

They were very honest and did their best to help us get a wireless keypad installed. Unfortunately, the new trucks aren’t on the same frequency as the keypad Ford sells online, but they did their best to try More

by Castle Creek LLC
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

December 04, 2024

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Great job with the team and all involved in the process of the deal I was able to get. More

by dannykirby48
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Dec 19, 2024

Edd Rogers Valley Ford responded

Thank you for taking the time to leave a review! We look forward to servicing your new purchase :)

December 01, 2024

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I have always had a great experience at this dealership. From the purchase of my vehicle to each subsequent service. More

by SCOTTJOHNS
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Dec 02, 2024

Edd Rogers Valley Ford responded

Thank you so much for taking the time to leave us a great review!

November 14, 2024

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Employee Rating

Everyone was on time and problems were explained and fixed in a reasonable manner. I was satisfied. More

by ken.crockett
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Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a great review! We hope you have a great Thanksgiving, full of blessings.

November 12, 2024

Dealership Rating
Employee Rating

I appreciate that they were respectful of the time I set for my appointment. Everybody there was cordial and polite. The waiting room is a bit spartan but had all I needed! (Wifi,coffee,tv) They definite More

by Stevesdetail
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Nov 12, 2024

Edd Rogers Valley Ford responded

Thank you for leaving a stellar review! looking forward to seeing you again:)

1

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