Sam Vince

We were met by Sam Vince, as was planned. I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less than 3 hours. Very pleased with Sam Vince and Val Ward Cadillac. More

by NAUTICALNOREEN1 Verified Customer Verified Customer

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Sam Vince was amazing. From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recomme From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recommend you make a visit. More

by GRAHAM.DJ Verified Customer Verified Customer

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No pressure sales. Personable and friendly sales people. Sam Vince was very helpful and knowledgeable. Personable and friendly sales people. Sam Vince was very helpful and knowledgeable. More

by STEVE.CALDAROLA Verified Customer Verified Customer

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Service oriented dealer. They made a recall easy. Karina is a wonderful service writer. I highly recommend them. They made a recall easy. Karina is a wonderful service writer. I highly recommend them. More

by rtolfa Verified Customer Verified Customer

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Stopped in for a little tire kicking. While I had looked around online, and had an idea of what the pricing was, I had no intention whatsoever to buy that day. Sam Vince came out to see m While I had looked around online, and had an idea of what the pricing was, I had no intention whatsoever to buy that day. Sam Vince came out to see me and we started looking for what I was thinking about getting. Very low key and no pressure. He found what I was looking for and gave me a good deal on my 2012 SRX. It was a very pleasant experience. I would highly recommended Sam, and Val Ward. More

by MFUSCO20 Verified Customer Verified Customer

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Could not have been any easier they showed me a vehicle I liked was a wonderful price I thought a couple hours later I was driving it home. liked was a wonderful price I thought a couple hours later I was driving it home. More

by RAZFIFTY8 Verified Customer Verified Customer

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Completely professional from start to finish. Would recommend to anyone looking to buy or lease a Cadillac. Would recommend to anyone looking to buy or lease a Cadillac. More

by mlshuc Verified Customer Verified Customer

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My wife and I bought this vehicle sight unseen. We drove down after work and everything was lined up…. We were in and out quickly without any hiccups. We drove down after work and everything was lined up…. We were in and out quickly without any hiccups. More

by jedo17 Verified Customer Verified Customer

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We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excelle This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. We arrived at 2:55 PM and was told that Sam would be late he was delivering a car. Jose Villar told us he would be late. He did not treat us like a new customer buying a new car. Kind of took the fun out of our special day. He just told us we would have to wait. Told him we were buying a new car and trading a car in and needed something to be scraped off the car and could they do that while we wait. He said Sam will do it when he gets there. Did not seemed to care at all about us being new Cadillac customers. Dealership I have used before accepted and treated us as family when we bought our first car. None of that from Jose. We were offered nothing from him. We were blown away that how he runs the front display showroom. We went and found two chairs and sat down to wait. My wife could not believe how we were treated or not appreciated. We do understand people get busy but for management not to acknowledge that we were new customers we felt not welcomed or appreciated! Giving Sam and Lisa and Dave 5 stars. I would give Jose Villar 0 stars! You need to treat people with respect and even if your having a bad day fake it and I should never have to be telling that this ever happened. More

by TAZJBG Verified Customer Verified Customer

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So not pushy! ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smili ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smiling and welcoming. More

by KARENH107 Verified Customer Verified Customer

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