Sam Stewart

Excellent , also they does it quickly, I don't have to wait too long. Nice waiting area wait too long. Nice waiting area More

by mkpatelca Verified Customer Verified Customer

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Appointment for leaking oil pan needing a new seal and missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours wit missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours with no call back, I had to call multiple times to talk to the service advisor and service manager. I was told I'd receive calls back from both and never did. Upon my way back to the dealership to find out what was happening in person, received a text that the part would be replaced at full cost. I told the advisor and manager I was not paying as the vehicle has only been serviced at this dealership and the part was removed and never replaced. I waited in the waiting area for another 2 hours until I was informed what was going on. A simple oil pan seal and splash guard installed with 15 screws took from 7:30am when the car was dropped off to 5:00pm when I left the parking lot. Completely unprofessional and unacceptable. The only reason I'm locked into this dealership is because of the lifetime powertrain warranty! More

by CMDAMON93 Verified Customer Verified Customer

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Very disappointed in the service. It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a sta It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a status. No on calls back. I had to go to the dealership just to get to talk to a service advisor about the quote. The Service Director admitted that the dealership has had phone problems for at least 2 year but they can’t do anything to fix it More

by Technical Smurf Verified Customer Verified Customer

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It's Important to have Confidence and Peace of mind when Driving. That's Exactly what I get when My KIA Optima is serviced at Jim Ellis KIA. They had me switch to Full Synthetic a few tears back and my Opti Driving. That's Exactly what I get when My KIA Optima is serviced at Jim Ellis KIA. They had me switch to Full Synthetic a few tears back and my Optima rides better than new. More

by FREDABBOTT83 Verified Customer Verified Customer

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The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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Jahvon was awesome! very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Elli very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Ellis Kia. More

by mallorycrabb Verified Customer Verified Customer

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Mark Kerkoski and Sam Stewart were fantastic at taking care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's K care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's Kia could not complete a recall on my Stinger. I was told that I would get my car back the same day. At the end of the day, after not receiving an update, I texted the tech, Javon (sp?), who did not respond to two of my texts. I didn't receive word until the following day. When I picked up my car, there was a dent in the car door. I took pictures in the bay prior to you taking over my car, and there wasn't a dent. I returned to the service area to tell him about the dent but was told he was already gone for the day. I asked to have him call me, but I never received a call. I let a couple of days pass, then called Mike. I explained my frustration with unanswered texts, not getting my car back until the following day when I was told it would be the same day and the dent in my door. He told me that he would have the tech get in touch with me. I told him that I didn't like that idea since Javon already proved challenged in returning messages. Guess who I never heard back from? Javon! And guess who never followed up to ensure his tech contacted me? Mike! This caused me more annoyance. When it was time to change my oil, I took it to Matthew's Kia, where I was told that my hood latch was missing. Jim Ellis was the last to service my car. So, you dented my car AND broke the hood latch and failed to tell me. I called Jim Ellis and was told that Mike was out of the office and that he would call me back. I decided to drive to Jim Ellis and see if he and I could talk since your company damaging my car twice wasn't a big deal to you. I was told he wasn't in when I got there, so I said I needed to speak to someone. This is when Sam got involved. He was fantastic! Sam apologized for the dent and broken latch and repaired the latch. He also changed the oil so I wouldn’t have to drive back to Cartersville. On my way home, Mike called me. I explained to him that I had spoken with him weeks before about the dent in my car and reminded him that he told me a tech would call me back but didn't. His response to me was, "I don't remember talking to you." Really!?!!! Customer service 101: this is not something you want to say to a customer you’ve talked to about issues that you created. I can't help his lack of memory and inability to care for the issue Jim Ellis caused. I have no idea how someone so lackadaisical could be in a position like he is. If this were an employee at one of my companies, their employment would be very brief. This is very poor leadership and customer service. A couple of days later, the oil light came on. Since you were the last to touch the oil, I brought it back, and Sam had Mark take care of me. Once again, I was super impressed. Mark found the issue, which cost me almost $2000, but I was extremely happy with his care. If it hadn’t been for Sam and Mark, I would have darkened your door again, and my online reviews would not put you in a good light. I suggest customer service classes for Mike, maybe taught by Sam and Mark. You have two great employees in these two gentlemen. My reviews below are for Mark and Sam, not Mike and Javon. Thank you, Heather Kelly More

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The worst service I have EVER HAD ANYWHERE. I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to trea I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to treat a customer the right way and this advisor broke all of the rules. I can be reached at 925-323-5449 Robert Young l am retired so and time is good. More

by Rlyoung19 Verified Customer Verified Customer

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Mark is awesome! very kind and helpful. 5 stars for him. Would recommend to friends and family. very kind and helpful. 5 stars for him. Would recommend to friends and family. More

by mallorycrabb Verified Customer Verified Customer

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when I first purchase the vehicle the Jim Ellis Kia was phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work in showing compassion for it's clients and those who are faithful are reliable in coming back. My experience is that Ms. Diana has always been kind and sweet however if we are speaking candid. The service representative Mr. Norris was not forthcoming about my vehicle when it came to service and work being done and also lack of communication regarding work being done. He is the reason I will no longer return because of the way he treated my family. More

by NAKEIAMCQUEEN28 Verified Customer Verified Customer

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