Sam Hines
Sam Hines at Link Chrysler Dodge Jeep Ram

Sam Hines

Service Director

Link Chrysler Dodge Jeep Ram

1931 S Main St
Rice Lake, WI 54868

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4.7
87 Reviews
4.7

87 Reviews

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87 Reviews of Sam Hines

July 09, 2026

Dealership Rating
Employee Rating

The man that serves counter, you had a very good job, though listening to my problem, even though this schedule time for service miscommunicated you still look the problem and diagnosed and looked up fro More

by lynndimick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Counter guy in service department

Jul 09, 2026

Link Chrysler Dodge Jeep Ram responded

Thanks for sharing your experience. We’re glad Sam listened carefully to your concern, diagnosed the issue, and worked with our technician to confirm the correct part for your Ram 1500. We look forward to helping you again in the future.

July 07, 2026

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Keep bringing it back for same problem , Electric dash lights show brakes failure shows cars crashing More

by koppingj
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 11, 2026

Link Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

July 04, 2026

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They wanted to replace all parts to find the problem and didn't care at all if I got home and didn't even try to sell me a new truck More

by none38
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 10, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind reaching out to us, we would love to address your concerns.

July 02, 2026

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The service staff were helpful and friendly. Not like the old days when service staff were surly and rather not be bothered. More

by cwalkey
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Jul 02, 2026

Link Chrysler Dodge Jeep Ram responded

It’s great to hear our team handled your Jeep Grand Cherokee service with friendliness and helpful attention. Knowing we’ve moved past any surly impressions means a lot to us. We look forward to welcoming you back for your next appointment.

July 01, 2026

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They were very courteous and quick. Very knowledgeable. Could have performed extra service but informed me I didn't need it! More

by l_logue22
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the gentlemen behind the service desk...he was great.

Jul 01, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for highlighting our team’s courtesy, speed, and expertise. It’s great that our recommendation helped you avoid unnecessary work. We’re here for any future Jeep needs.

July 01, 2026

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Employee Rating

There were several minor issues and a check engine light that needed to be addressed. The service dept kept me informed along the way. I was very happy with the repairs and he customer service. More

by One Teacher
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JeremyBalser

Jul 01, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for the five-star rating and for trusting us with the service on your Ram 1500. We’re glad the service department kept you informed and resolved the minor issues along with the check engine light. We look forward to assisting you with your Ram 1500 again.

June 30, 2026

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Had a great experience at link CDJR , the sales rep was very helpful and polite, very courteous, the finance department was very helpful did a great job of explaining everything to me , i was very satisfi More

by cobrien10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 30, 2026

Link Chrysler Dodge Jeep Ram responded

It’s wonderful to hear that Sam guided you smoothly through our selection of pre-owned Dodge Challenger and that Sara and the finance team made everything clear. We appreciate your recommendation and look forward to helping your friends and family find the right ride.

June 19, 2026

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Got my truck in earlier than check-in time. Didn't take long at all. Was out of there in less than an hour professional service and clean waiting room. Very nice facility. More

by dltripp71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 19, 2026

dltripp71 responded

Thank you

June 16, 2026

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Employee Rating

They always take care of my needs. Appointments are easy to make and treat customers with respect. More

by John
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for highlighting how simple it is to book service for your Ram 1500 and the respectful care you receive. Sam is glad to support your maintenance needs. We look forward to helping you again.

June 16, 2026

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Employee Rating

They are great people,they treat you with respect and courtesy ery good people to have More

by Jenia Ogren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Link Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with the service on your Jeep Gladiator. Sam and our service team appreciate your kind words about the respect and courtesy you received. We look forward to servicing your Gladiator again.

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