Sam Hall | Page 13

Always Honest and Professional Went to buy a new MINI. Very laid-back, accommodating staff. Didn't feel any pressure to buy. Of course, with MINI there isn't a lot of bargaining, re Went to buy a new MINI. Very laid-back, accommodating staff. Didn't feel any pressure to buy. Of course, with MINI there isn't a lot of bargaining, rebates, or negotiation. The price is the price. Everyone we encountered was pleasant, friendly, upfront and professional. There was no commitment to buy, even though we made a custom car order, and as a surprise, they added heated seats for free, "it helps with the resale value." The only "down" side is, what they offered for our used MINI as a trade-in was laughable. We didn't trade it in and will make money by selling it ourselves. Thanks to Sam, Mary and Neil. More

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Awesome, Efficient, Accommodating I have been purchasing &/or leasing cars from BMW &/or Mini since 2004. I have worked with Neil Westfall from the beginning.. Loved him then & still I have been purchasing &/or leasing cars from BMW &/or Mini since 2004. I have worked with Neil Westfall from the beginning.. Loved him then & still do! He is super friendly, warm, and accommodating. He makes you feel like you are his only customer....easy to build a relationship with. The entire staff is extremely friendly...even when I bring my car in for service, they always make you feel at home. This was my first experience with Mary McDonnell in financing and, again, simple, informative, and friendly. She made the whole process quick & easy. My 'Motoring Advisor', Sam Hall was a genius...took me through the entire workings of the 'New Mini'. Woah! Lots to learn & figure out. Wanted to take him home with me, but that was frowned upon. HA! He has called & emailed me already (only been 3 days) to answer any questions that I might have. NOW, where else do you get SERVICE like that?? The entire MINI Dealership should be commended for a JOB WELL DONE'! Diane Plummer More

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Very helpful without any pressure Our experience was exceptional. Everyone was knowledgable and very helpful. Neil and Sam helped us from the beginning all the way to delivery. Todd Our experience was exceptional. Everyone was knowledgable and very helpful. Neil and Sam helped us from the beginning all the way to delivery. Todd resolved a small issue that turned out not to be an issue and Mary McDonnell finished it off with expertise dealing with all the extras available. Overall couldn't have been better. More

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New car purchase I have purchased MINIs from MINI of ST Louis since 2006. I would not go anywhere else. The staff is amazing. Sam, our sales person, was great. We o I have purchased MINIs from MINI of ST Louis since 2006. I would not go anywhere else. The staff is amazing. Sam, our sales person, was great. We ordered our car and while we waited for it to made and shipped, he kept us informed. I felt like he was as excited about our car as we were! More

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Wonderful place to buy a car! Sam was extremely knowledgeable, but also very low-keyed. No high-pressure sales tactics were used. Thoroughly explained the "workings" of my new Min Sam was extremely knowledgeable, but also very low-keyed. No high-pressure sales tactics were used. Thoroughly explained the "workings" of my new Mini. Would highly recommend Sam to others put off by "salesman-y" salesmen. More

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Sam Hall was very helpful and fun to shop with Sam made our visit very relaxed and fun. He answered all of our questions, and asked a lot ofhis own, to get us into the right car. He is very knowled Sam made our visit very relaxed and fun. He answered all of our questions, and asked a lot ofhis own, to get us into the right car. He is very knowledgible about all the different features and was able to explain everything in terms we could understand. It was a low-pressure visit filled with a lot of good information. Mary in finance was kind and helpful, and walked us through all the paperwork so that we could understand everything in detail. More

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Wonderful! Need to purchase a replacement car due to diesal buyback and this dealer was very flexible and wonderful with the entire process. Sam was very accommo Need to purchase a replacement car due to diesal buyback and this dealer was very flexible and wonderful with the entire process. Sam was very accommodating with the vehicles that we wanted compare side by side, and best of all, no pressure sales. More

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Mini Gives Max Results I never thought the Mini would be the car for me. But working with the team at Mini of St. Louis convinced me. They helped us with a difficult trade-i I never thought the Mini would be the car for me. But working with the team at Mini of St. Louis convinced me. They helped us with a difficult trade-in and ensured that I found the right Mini for me, even though it took us past their closing time. I love my Mini and I loved my experience at Mini of St. Louis. Ready to motor! More

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excellent experience The experience was very positive because our salesman was professional, friendly, informative and helpful. We would highly recommend your dealership a The experience was very positive because our salesman was professional, friendly, informative and helpful. We would highly recommend your dealership and specifically we would recommend Sam Hall. More

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Top Notch Experience This was our first experience with MINI of St. Louis. We were looking at first for information only on the Clubman. Seeing the variety of colors, eng This was our first experience with MINI of St. Louis. We were looking at first for information only on the Clubman. Seeing the variety of colors, engines, options of the Clubman we looked no further. The more we looked, we decided that we needed a loaded-up Clubman. Dustin showed us many vehicles and we decided on a melting silver one. We were not ready to test drive the car, explaining to Dustin we needed to see what our 2010 SRX was worth on trade, He provided us with a good range to work with. Having more information now, we were a little closer to a test drive, but the wife decided her favorite color was the pepper white. There was a loaner that was not ready to be turned over to the sales force, so we figured we'd wait a while. After about two weeks, MINI ran an ad that would give us an additional $1250 discount, so we called Dustin. He explained that it was for new vehicles only, not the loaner that interested us. We revisited the dealership the next week, figuring the pepper white was not worth waiting for. We dealt with Sam as Dustin was off. He took us for a test drive, answered all the questions we had at the time, and offered refreshments while our car was assessed. I told Sam we were ready to buy, but would have to wait for the funds from sold securities to arrive. So, we returned this past Wednesday and closed the deal, Both Sam and Dustin helped us, Both gentlemen knew the cars, both were extremely helpful, and we would highly recommend them and Tina and Neil to folks we know. More

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