Sam Castelli | Page 13

They were professional, helped me find the car I wanted, and the transaction as efficient as possible. They were friendly too. Since this was the first car I have bought in two decades, Sam was very helpful and the transaction as efficient as possible. They were friendly too. Since this was the first car I have bought in two decades, Sam was very helpful. More

by MATTSTOLLE10 Verified Customer Verified Customer

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Sam was great to work with! He did everything he could to make it a smooth purchasing experience and appreciated the check in a couple days after purchase! I love my new car! to make it a smooth purchasing experience and appreciated the check in a couple days after purchase! I love my new car! More

by SHANNA_TRENNEPOHL Verified Customer Verified Customer

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Great experience, great people. Know one pushed me towards a vehicle I didn't want. I told them what I was looking for and they hooked up! Salesmen even knew his history a bit on the GTI which I thoug towards a vehicle I didn't want. I told them what I was looking for and they hooked up! Salesmen even knew his history a bit on the GTI which I thought was kind cool. More

by MUDVAYNE5050 Verified Customer Verified Customer

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Everyone I worked with was a huge help and very friendly. I would recommend this Dealership to any one in the area. I will be back for my next car purchase I would recommend this Dealership to any one in the area. I will be back for my next car purchase More

by DROSE9906 Verified Customer Verified Customer

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Great service and parts department. Did recall update and purchase trailer hookup. Update was performed in record time. Also needed to sign new car papers to coincide with recall. Stephen had everything rea purchase trailer hookup. Update was performed in record time. Also needed to sign new car papers to coincide with recall. Stephen had everything ready to sign. More

by HOTRUES Verified Customer Verified Customer

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Service with Luther Park Place is & has always been a great experience. My only issue is with Volkswagon itself with my infotainment system. They need to update it & should update it on a regular basis. great experience. My only issue is with Volkswagon itself with my infotainment system. They need to update it & should update it on a regular basis. More

by STREETROPOLIS Verified Customer Verified Customer

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Smooth process and pleasant employees The team at Luther Park Place was very willing to work with us during the process of searching for a new vehicle, test driving, finding the "exact fit The team at Luther Park Place was very willing to work with us during the process of searching for a new vehicle, test driving, finding the "exact fit," and ultimately purchasing my new 330i. Loving the new car, appreciate the great team we dealt with, and look forward to a long relationship between our family and Luther Park Place! More

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Best auto buying experience ever! We were thinking of perhaps buying a new BMW X1. The Costco Auto buying program linked us with a contact at Park Place Motor Cars, Sam Castelli. Commu We were thinking of perhaps buying a new BMW X1. The Costco Auto buying program linked us with a contact at Park Place Motor Cars, Sam Castelli. Communication was excellent, and when he let us know they had a model in to test drive, we made the trip to Rochester. This car buying experience was pleasantly unique. We got all pricing information upfront, every question we had was patiently answered, and the test drive was thorough and impressive. So impressive, in fact, that we decided to trade in our old car, buy the new car and drive it home. Sam gave us a thorough walk-through on the car and showed us how everything worked. Everyone there treated us like valued customers. James found us the accessories we wanted at a great price. The financing experience with Stephen was also pleasant-options clearly explained but no pressure. Overall, this was the most pleasant car buying experience we’ve ever had. We are confident that we got a great deal on a fabulous car and they made the experience a real pleasure. More

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Always an amazing experience working with Sam, Stephen and Josh at PPMC. I traded in my A4 and left with a new A5. The process was pressure-free and collaborative. and Josh at PPMC. I traded in my A4 and left with a new A5. The process was pressure-free and collaborative. More

by JRICO01 Verified Customer Verified Customer

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Treated well. Treated ethically. Costco pricing! I opted for Rochester BMW after a mediocre experience in the Twin Cities location. As a huge benefit, Luther supports Costco Auto Program! The entir I opted for Rochester BMW after a mediocre experience in the Twin Cities location. As a huge benefit, Luther supports Costco Auto Program! The entire process was fantastic. I test drove 5 different cars, and my poor salesman was quite patient and helpful throughout. No haggling, got a great price, and great service. As I picked up the car, we noted that a piece of trim was installed incorrectly. They brought in one of their techs to fix it. After he fixed it, the GM saw that there was a tiny dent in the trim. Even though I didn't notice it, he pointed it out and ensured that a new one got ordered and installed for me. He followed-up on each step of the process to ensure it was done quickly and perfectly. Highly recommended! More

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