Sam Burrell
Sam Burrell at Russ Darrow Direct

Sam Burrell

Salesperson

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.3
10 Reviews

Dealership Experience

2 yrs, 4 mos

4.3

10 Reviews

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10 Reviews of Sam Burrell

September 15, 2025

Dealership Rating
Employee Rating

I don't remember even talking to Grayson who is he? Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up More

by JWIESE1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

July 31, 2025

Dealership Rating
Employee Rating

Very friendly helpful people. Purchased a vehicle from here, the only issue is that it smells strongly of cigarettes. More

by JENNYBEAN5366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang

Aug 01, 2025

Russ Darrow Direct responded

Jenny, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Meacham mike.meacham@russdarrow.com

July 11, 2025

Dealership Rating
Employee Rating

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST. More

by py
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

June 08, 2025

Dealership Rating
Employee Rating

I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the More

by BOYCE.GREGORY177
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2025

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service More

by THERESA.WIDDER.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Russ Darrow Direct responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

May 22, 2025

Dealership Rating
Employee Rating

Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen. More

by VARGOMKLM
Recommend Dealer
Yes
May 22, 2025

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment More

by KASOMONROE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Cecilia Martinez

Apr 11, 2025

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

Dealership Rating
Employee Rating

Sam was a great salesperson to deal with, And the manager Dalton was great also. Great experience. More

by BRIGUYISHERE2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Jarvey

Mar 25, 2025

Russ Darrow Direct responded

It's fantastic to hear that Sam provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Paid money down on a car to prevent it from being sold, was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was ab More

by sandrasewall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

February 20, 2025

Dealership Rating
Employee Rating

I wouldn't buy from them again. I've had nothing but trouble with my purchased vehicle. Do not trust them or what they are selling More

by AVENGERDISC
Recommend Dealer
No

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