The service was great.
I received the best welcome ever from Alan Tandy. He acknowledge me as soon as I walked I the door and promptly checked my vehicle in.
I received the best welcome ever from Alan Tandy. He acknowledge me as soon as I walked I the door and promptly checked my vehicle in.
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by Barnwitch2
Service Price Transparency
Feb 17, 2026 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We're delighted to hear about your excellent experience with Alan and our team at Rairdon's Dodge Chrysler Jeep of Kirkland. Thank you for sharing your feedback, and we hope to welcome you back again.
Amazing great customer services Meaghan does amazing
Everytime. Continue to do your best Meaghan thanks
Everytime. Continue to do your best Meaghan thanks
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by amorton206
Service Price Transparency
Other Employees Tagged:
Meaghan
Jan 30, 2026 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We're so grateful for your kind words! It's wonderful knowing that Meaghan consistently provides excellent service. Thank you for choosing Rairdon's Dodge Chrysler Jeep of Kirkland and we'll see you next time!
Headline: Classic Bait-and-Switch – Advertising Fraud at
Rairdon’s Kirkland
I am beyond disappointed with the deceptive business practices at Rairdon’s Chrysler Dodge Jeep Ram of Kirkland.
On 1/26/26,
Rairdon’s Kirkland
I am beyond disappointed with the deceptive business practices at Rairdon’s Chrysler Dodge Jeep Ram of Kirkland.
On 1/26/26, I spoke with Jeff to confirm a $179.95 Transmission Service Special and a $79.99 Oil Change Special. I arrived on 1/27/26 at 8:50 AM, only to be met with a series of "hidden" costs and blatant bait-and-switch tactics.
Diagnostic Bait: Despite having a $59.99 Inspection/Diagnostic coupon, Lillian tried to charge $279.99 for a diagnostic fee, claiming the coupon was "only a code scan," rendered useless for actual repairs.
The Transmission "Trap": The $179.95 coupon explicitly states: "Service includes Mopar atf fluid and filter. Original pricing of service is $249.99." When Lillian attempted to ring it up, the price jumped to $689.
The Excuse: The manager admitted I was the second person that day to complain about this "marketing error." He claimed the coupon only covers parts and not labor—yet labor is never excluded in the fine print, and the "original price" listed on the coupon ($249.99) clearly reflects a full service price, not just parts.
When I pointed out that this is advertising fraud, the manager offered to "eat half the labor," bringing it to $378. That is still double the advertised price.
Offering a "special" to get customers in the door and then claiming a "printing error" to charge 300% more is the textbook definition of a bait-and-switch. I will be reporting this to Chrysler Corporate Services, the Better Business Bureau (BBB), and the Washington State Attorney General’s Office (Consumer Protection Division).
Do not trust their advertised specials. They will not honor them.
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by qdv
Feb 02, 2026 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We are deeply troubled to read your review and learn about the experiences you encountered during your visit. We pride ourselves on transparent and honest dealings with all of our customers, so it is concerning to hear that didn't happen here. I understand from speaking to our team that we've attempted to reach out to you for a direct conversation - once again, I would appreciate if you could contact me so that we can discuss this further and find a resolution. Thank you, Jimmy A. Haywood - Customer Satisfaction Manager
Feb 02, 2026 -
qdv responded
Thank you for the response, Jimmy.
To provide an update: Service Director Kevin Tranter contacted me by phone on Friday, January 30 and confirmed that the dealership will honor the originally advertised $179.95 transmission service price. He followed up with an email to coordinate scheduling, and I have already replied to arrange an appointment.
I appreciate Kevin stepping in to address the issue. However, the concerns in my original review remain accurate. At the time of my visit, the advertised special was not honored and the quoted price jumped from $179.95 to $689.
Additionally, the service advisor appeared to be unfamiliar with the specific service requirements for my 2018 Pacifica Hybrid. She quoted a price that included “transmission filter replacement,” even though this vehicle’s transmission does not have an externally serviceable filter and only requires a fluid drain-and-fill procedure. That misunderstanding contributed directly to the incorrect and inflated pricing I was initially given.
I will consider the matter fully resolved once the service is completed at the agreed-upon price. I hope this experience leads to clearer advertising practices and better staff familiarity with model-specific service requirements so other customers do not encounter the same issues.
Thank you.
Feb 12, 2026 -
qdv responded
Update – Service Completed on 2/11/26
I wanted to provide an update following my recent service appointment.
I scheduled a transmission drain-and-fill for my 2018 Pacifica Hybrid on very short notice and arrived on 2/11/26 at 8:55 AM. The service was completed promptly by 10:30 AM—about 1 hour and 35 minutes. The invoice initially showed $440+, but the advertised $179.95 special was applied, resulting in a final charge of $179.95 plus tax (~$197 total).
During the appointment, I explained that I was doing preventive maintenance at relatively low mileage (35k) to ensure the transmission lasts after warranty expiration. I greatly appreciate that Service Director Kevin Tranter and the dealership went the extra mile to honor the advertised price and make me feel valued as a customer. The service advisor, Lillian, also acknowledged that the 2018 Pacifica Hybrid does not require removing the transmission pan and that the filter is not replaceable unless the transmission is removed—correcting the prior misunderstanding that led to inflated initial pricing.
While my original concerns about advertising inconsistencies and staff familiarity with model-specific procedures remain valid, I want other customers to know that the dealership truly made an effort to rectify the situation. I would certainly return for future advertised promotions, knowing they will honor the price and provide proper service.
Based on this resolution, I am updating my review rating from 1 star to 3–4 stars.
Zero stars is what I’d give !
I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Ra
I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Rairdon on December 17, 2025, specifically to address diagnostic codes identified by Firestone that they were unable to repair.
Despite providing David, my service representative, with the full diagnostic report from Firestone, I was told a new diagnosis was required. A week later, I was provided an estimate that included items already replaced, such as a new battery recently installed by Firestone. David informed me the mechanic was confident that replacing the thermostat would resolve the issues. Based on this assurance, I authorized the $2,600 repair.
However, less than five miles after picking up the vehicle, the service lights reappeared. After initially being told no loaner cars were available until February, I was eventually provided one and returned my car for further inspection. David has since contacted me to report code P105D—the exact code I provided in the original Firestone paperwork at the start of this process. While David claimed he could no longer find those documents, I have retained a copy for my records.
It is clear that the initial $2,600 repair did not address the primary issue I brought the car in for, despite my providing the necessary diagnostic information upfront. I am requesting a formal review of this case and a clear plan on how Rairdon intends to rectify this situation without further unnecessary costs.
I was informed that the current diagnosis is code P105D. This is the exact code from the Firestone diagnostic paperwork I provided to David at the start of this process, which he claimed was lost. It appears the initial $2,600 was charged despite the root cause not being addressed, as the codes were simply cleared. I am now being told it will cost an additional $2,000 just to tear down the engine for further investigation.
Furthermore, my interactions with Kevin Tranter, service manager have been unprofessional and threatening. After I requested to speak with the General Manager and Area Manager to discuss a "goodwill" resolution, Kevin T. threatened to report the loaner car as stolen to the Kirkland Police Department and have my car impounded. He also suggested I should fix my car , simply trade the vehicle in or purchase a new one rather than addressing the failed repair.
This situation has been a nightmare, and the lack of honesty and customer care is unacceptable. I am requesting that you review this matter immediately to find a fair resolution. I would like to discuss how Rairdon intends to rectify the fact that I have paid for a repair that was not completed and how we can move forward without further threats.
I look forward to your prompt response.
Sincerely,
Jerilyn
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by JB
Service Price Transparency
Other Employees Tagged:
Kevin Graham , Kevin T, and David
Feb 02, 2026 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
Jerilyn, I'm truly sorry to hear about the issues you've faced and the way this situation has been handled. This is not the level of service or professionalism we aim to provide. I'd like to investigate this further and work towards a resolution that addresses your concerns. Please contact me at your earliest convenience. Jimmy A. Haywood - Customer Satisfaction Manager
Feb 05, 2026 -
JB responded
Hi Jimmy Haywood ,
Do you have a direct phone number and email that I can respond to ?
Feb 05, 2026 -
JB responded
Jimmy,
Here is the RO# 439986 TAG# 3635 Technician 30317 since you said you can’t find it!
Yes I would like to further discuss the above with you ! Please provide contact information so we can have a conversation about the Rairdon situation. Also the reason you may not find service order because it is under my husbands name . Further more I do not answer phone calls from a restricted number! So if you’re trying to call me instead of responding to my reply , I would appreciate that you reply via email or call from an unrestricted number!
Feb 05, 2026 -
JB responded
Jimmy],
I am writing to formally express my deep concern regarding the practices of your service department. It has come to my attention that customers are being charged for services that were not provided and for repairs that failed to resolve the issues with their vehicles.
Charging for incomplete work and failing to address reported mechanical problems is unacceptable and highly unprofessional. I am bringing this to your attention because these billing practices and the lack of quality control are deeply disturbing and must be addressed immediately.
Please let me know how you intend to rectify these service failures and ensure that billing accurately reflects the work performed. I look forward to your prompt response .
April is a very friendly point of contact at this
dealership. Thank you for the work.
dealership. Thank you for the work.
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by Cat
Service Price Transparency
Dec 31, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
Thank you for acknowledging April's friendly service. We appreciate your feedback at Rairdon's Dodge Chrysler Jeep of Kirkland.
Meghan and the service crew did an amazing job.
They were quick to communicate, keep me updated and also helped me understand why my car was having issues.
They were quick to communicate, keep me updated and also helped me understand why my car was having issues.
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by ohno
Service Price Transparency
Dec 15, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We are happy to hear that Meghan and the service team took such good care of you. Thank you for your business and feedback, from all of us at Rairdon's Dodge Chrysler Jeep of Kirkland!
My experience was good.
The staff were friendly, service was as expected. Office looked nice
The staff were friendly, service was as expected. Office looked nice
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by Kmara
Service Price Transparency
Dec 11, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We appreciate the stellar review here at Rairdon's Dodge Chrysler Jeep of Kirkland!
Great customer service, sales finance and service dept
are top notch. Very professional. They made our experience great and took great care or us.
are top notch. Very professional. They made our experience great and took great care or us.
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by jhix1
Dec 03, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We're delighted to hear you had a great experience across the board! Your feedback truly means a lot to our team. Thanks for choosing Rairdon's Dodge Chrysler Jeep of Kirkland!
I inquired an info about the truck that I own now and
since they answered was very efficient and easy to shop. Buying a car can be very stressful but everyone at the dealer made this a headache free purc
since they answered was very efficient and easy to shop. Buying a car can be very stressful but everyone at the dealer made this a headache free purchase
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by Cgabbyme
Dec 02, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
Congratulations on the new truck! Thank you for choosing Rairdon's Dodge Chrysler Jeep of Kirkland and for sharing your experience with our team. We hope to see you again down the road!
We took our jeep wrangler in for service.
April was our service rep and she was awesome. She was friendly and very communicative. Thanks April!
April was our service rep and she was awesome. She was friendly and very communicative. Thanks April!
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by Cdx87
Service Price Transparency
Other Employees Tagged:
April
Nov 26, 2025 -
Rairdon's Dodge Chrysler Jeep of Kirkland responded
We're pleased our service team took such great care of you and your Jeep. Thank you for choosing Rairdon's Dodge Chrysler Jeep of Kirkland and sharing your experience!
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