Sales Team

Outstanding Experience at Rairdon's of Kirkland I can't say enough great things about Rairdon's of Kirkland. The work they've done on my Jeep has been excellent, and the service is consistently top-n can't say enough great things about Rairdon's of Kirkland. The work they've done on my Jeep has been excellent, and the service is consistently top-notch. April Callahan, our amazing service advisor, makes every visit a joy. She's upbeat, knowledgeable, and truly goes above and beyond. Her positivity sets the tone for the whole dealership. Every staff member we've met has been friendly, professional, and helpful. Highly recommend this dealership for anyone seeking exceptional service and care. More

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Terrible experience vehicle was delivered filthy, empty on gas and tires were bald. GM said we’ll tell him it’s a used vehicle. Pathetic couldn’t even clean it many lies throughout the process. Interesting on gas and tires were bald. GM said we’ll tell him it’s a used vehicle. Pathetic couldn’t even clean it many lies throughout the process. Interesting we bought one also from Titus will. Amazing experience More

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Bought a used compass, had it delivered. Huge mistake, vehicle delivered dirty inside and out sales rep lied about almost everything, and it was delivered with little gas. GM's response (Kev Huge mistake, vehicle delivered dirty inside and out sales rep lied about almost everything, and it was delivered with little gas. GM's response (Kevin Graham) it's a used vehicle. Terrible experience More

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Excellent customer service. Passing through , I was scheduled quickly. Checking in and out with Jeffery was quick and professional. Passing through , I was scheduled quickly. Checking in and out with Jeffery was quick and professional. More

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The dealership has a very upbeat vibe everyone there is always nice and David was extremely helpful. I can always count on Rairdon’s to get the job done right. I appreciate David’s professionalism. I enjoy always nice and David was extremely helpful. I can always count on Rairdon’s to get the job done right. I appreciate David’s professionalism. I enjoy bringing my car to this dealership because they do a great job at making people feel comfortable and confident that their car will be well maintained. I would recommend this dealership to my friends and family for sure. I also enjoy their wonderful coffee choices while I wait for my car. More

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Great service and nice representatives. They make sure to walk you through everything before hand. They make sure to walk you through everything before hand. More

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Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service c was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service contract on the vehicle with absolutely no luck. Not one single time in over 20 calls has a finance manager answered the phone. I have resorted to calling sales but when they transfer me, finance still doesn't pick up. And their mailboxes are all full, so I can't even leave a message (not that I have much of a hope that anyone would get back to me). I know that cancelling a service contract is the last thing they want to do, but it's something I'm entitled to and it just shouldn't be this hard. I would go into the dealership just to get this over with, but since purchasing the vehicle I have moved 30 hours away, so thats a no go..... please just answer the phone! edit: finally got someone to respond via the online contact form... but despite them saying someone would reach out, no one ever did even after I followed up. Frustration is increasing. More

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Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from t I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging. More

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Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership. back. I highly recommend this dealership. More

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My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be fina this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that same day and asked to restructure the deal: • I wanted a shorter loan term than the 84 months I was signed into • I requested the removal of unnecessary add-ons and mandated fees I did not knowingly agree to. Despite this, the dealership went ahead and finalized the loan early on Tuesday, knowing I had concerns. Throughout the process, they continually claimed they were saving me money and had given me a great deal, even after I expressed that I didn’t feel that way. They pointed to how they “did me a favor” especially by giving me $2,000 for my 2017 Jeep Patriot, despite me confirming that it was worth significantly more, even with repairs. I was made to feel like I should just be grateful and accept it. Let me be clear - I am not satisfied with is how the dealership handled the deal and the lack of transparency throughout. The inflated add-ons were never properly disclosed or discussed, and I was not given the chance to opt-out before finalizing. When I tried to challenge these charges, I was given an email to reach out to in an attempt to remove the add-ons, instead of receiving any real help. I felt bullied and pressured into a deal I was never fully comfortable with. They processed everything, knowing I wasn’t satisfied with the terms, and dismissed my request to restructure it fairly. Buying a car should involve trust, respect, and transparency — none of which I received here. More

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