Sales Team

INCOMPETENT Service Department! DO NOT USE@ I took my Nissan there for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except DO NOT USE@ I took my Nissan there for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except the computer just needed a quick reset. They said because nothing was wrong/broken, the warranty would not cover it and charged me $500. I paid the ridiculous charge. Went home and did research to see why the computer would just stop "talking" to the AC. I found it was a commom, known issue with my make/model and should have been easily diagnosed by a competent mechanic. Had they correctly diagnosed the failure code, my warranty would have paid the claim. I went back in and spoke to the service manager Brett Harrison. Brett assured me that he'd look into it and make it right, one way or another. Lies. He did nothing. He ignored all of my calls, voicemails and emails. That was 3 months ago and he's done nothing. I took my vehicle to a competent Nissan dealership in Olympia. They immediately knew what was wrong and were able to correctly repair the known issue and submit it to my warranty. They fixed the issue instead of just slapping a bandaid on it and charging me $500 like the crooks at Auburn Nissan. After the holidays I will be taking Nissan of Auburn to small claims court. You've been warned...do not use Nissan of Auburn. More

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Great experience. Got updates on the car. Told me about anything I might need to do Got updates on the car. Told me about anything I might need to do More

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Excelente atención al cliente. Me atendio Britney con mucha amabilidad. Se tomo el tiempo de contestar todas mis preguntas. Me atendio Britney con mucha amabilidad. Se tomo el tiempo de contestar todas mis preguntas. More

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The people are very friendly very they welcome you in with a smile I like that with a smile I like that More

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Service is excellent! ! Kristin and Aaron are very helpful, nice and knowlegable. Overall I had a good experience ! Kristin and Aaron are very helpful, nice and knowlegable. Overall I had a good experience More

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Service is professional, courteous and friendly. I am pleased with their work. We have had our Rogue serviced here for 6 years. I am pleased with their work. We have had our Rogue serviced here for 6 years. More

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We initially went into the Nissan dealership to sell a car. Todd helped us. This transaction did not take long, they were very efficient. While we were there we saw the Nissan Rogue Rock Creek edition. car. Todd helped us. This transaction did not take long, they were very efficient. While we were there we saw the Nissan Rogue Rock Creek edition. After reading reviews we decided to purchase it. The salesman, Todd was great. He didn’t push us to buy it. The finance guy was great also. None of the people we dealt with were hard sellers. Highly recommend this dealership, Todd and Rafael! More

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Good costumer service, fast appoval. Bradford of Rairdon Auburn, you’re the best! Thank you! Bradford of Rairdon Auburn, you’re the best! Thank you! More

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Exelente ayuda y servicio por parte de la señorita Britney y el conjunto de personas que me atendieron y el exelente servicio prestado a mi coche, gracias por su profesionalismo. Britney y el conjunto de personas que me atendieron y el exelente servicio prestado a mi coche, gracias por su profesionalismo. More

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Had the pleasure of being walked down the road to purchase a used Tesla Model Y, the Sales Mgr Todd Fee Sr. was very helpful in making the process seamless, my thanks to the Rairdon group at the Aubu purchase a used Tesla Model Y, the Sales Mgr Todd Fee Sr. was very helpful in making the process seamless, my thanks to the Rairdon group at the Auburn Nissan dealership for a great experience. More

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