Sal Castro

I came into the dealership looking for a Honda Civic Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who presented me with options, but none of them met my preferences. I politely asked him to contact me when the specific car I was looking for became available. A week later, Sal called to inform me that he and his manager had located the car I wanted. When I arrived, however, Sal presented me with a Honda Civic Hatchback instead. Confused, I asked him where the car he had promised was, and he responded, "Sorry man, my manager made a mistake, but let me show you what we have available." At that point, I decided to stay and see what other options they had. Sal then showed me a 2025 Honda Touring—well outside my budget, which I immediately declined. Only after I shut down both options did Sal inform me that they actually had the exact car I had originally wanted all along. I felt as though my time, trust, and kindness had been taken advantage of, and it became clear to me that there was a scheme between Sal and the manager to mislead me. We eventually agreed on a Honda Civic Hybrid Sport, and I thought the situation had finally been resolved. However, just a month after purchasing the vehicle, it broke down on the highway. I took it to service, and they claimed there was nothing wrong with it and couldn’t explain the breakdown. Thinking everything was fine, I continued using the car. The very next day, it broke down again—this time in a parking lot, blocking cars from leaving. I was lucky it wasn’t on the highway, where I drive daily. At this point, I was furious and felt unsafe with the car. A brand-new 2025 Honda Civic, with zero miles on it, should not be breaking down after just one month. I went back to the dealership and explained the situation to Sal, asking for the name of the manager involved in my purchase process (as I had every right to know). Sal refused to give me a straight answer, instead saying, "Every manager was involved." It was clear to me that whoever was involved had a personal relationship with Sal, and I asked to speak with any available manager to address this issue. When the manager finally spoke to me, despite my clear concerns about the car’s safety after two breakdowns, he refused to offer a trade-in or provide an alternate vehicle. Instead, he insisted on "fixing" the car. Given that the car broke down within a month of purchase, I do not believe any amount of "fixing" will make me feel safe in this vehicle, and he should know that. This entire experience has left me feeling misled and unsafe. I urge the dealership to take responsibility for this situation and address it properly. A new car breaking down within a month is unacceptable, and I am still seeking a resolution to this issue More

Report | Print

Very easy process I new what I wanted, I knew what I was looking to pay and they made the process extremely friendly and easy. looking to pay and they made the process extremely friendly and easy. More

Report | Print

The dealership is great and affordable , services is great too. Wonderful customer services. Thank you. great too. Wonderful customer services. Thank you. More

Report | Print

I loved dealing with Sal and Ryn. Both are very courteous, professional, and knowledgeable. I was able to get into a car that I really wanted almost effortlessly. Both are very courteous, professional, and knowledgeable. I was able to get into a car that I really wanted almost effortlessly. More

Report | Print

Amy was a pleasure to work with. She made the whole car buying process very smooth. She worked for me and negotiated a price that I was very happy with. In addition, I met with Ry She made the whole car buying process very smooth. She worked for me and negotiated a price that I was very happy with. In addition, I met with Ryn the Finance Manager. He took care of me and gave me great deals on the warranties I purchased. He didn't pressure me at all and worked with me to get me the best deals. In my 45+ years of buying cars, dealing with Amy & Ryn at Kelly Honda made my car buying experience very enjoyable. I look forward to working with them again the next time I buy a car and will recommend them to my family and friends. More

Report | Print

Just bought my 4th car from Kelly Honda, and every time it’s been a pleasure. Sal Castro was my sales person and he was great. Did everything he could to get me the deal with he’s sales manager Dan. Very h it’s been a pleasure. Sal Castro was my sales person and he was great. Did everything he could to get me the deal with he’s sales manager Dan. Very happy with the sale. Thank you 🙏🏼 More

Report | Print

We greatly appreciated the outstanding service of Kelly Honda! We highly recommend Kelly Honda! Thanks! Honda! We highly recommend Kelly Honda! Thanks! More

Report | Print

Thank you for everything thank you for your patience with the car thank you for being so good the car thank you for being so good More

Report | Print

They are very professional and concern for their. customers is the height of lists of things they do, they are number 1 in my book customers is the height of lists of things they do, they are number 1 in my book More

Report | Print

The best dealership in my book always giving me the best service, deals, and advice about my car. service, deals, and advice about my car. More

Report | Print