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STEVEN MICHAEL HALL
12 Reviews
12 Reviews of STEVEN MICHAEL HALL
January 21, 2023
Audi Tampa does not care about you from a service perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was given at purchase. Well this past week our bag which contained our id’s, credit cards, keys and more was stolen… As you can imagine there was a lot to deal with. As we’re owners of a premium vehicle the last thing we expected was the absolute lack of service and support from Audi Tampa and their team. We started trying to reach someone for help on Thursday1/19. So first we’re transferred so many times and no one seems willing or able to help us. Finally we make it into a service advisors voicemail and leave several messages and get no reply. We have NO KEY! Friday morning we have to have the car towed to the service center. We arrive there and no one comes out to greet us or help. The tow truck driver circles the lot three times wondering where to leave the car. Finally who we think is a advisor or a receptionist comes out and tells the driver to leave the car in the front drive. We repeatedly tell this person there is NO KEY! The driver does as he’s told and leaves. Our service advisor that we’ve been leaving voicemails for isn’t present and someone else helps us intake the car and tells us what to expect. He also advises us that there’s no courtesy cars available but that we can rent a car at their rate from enterprise. We declined that option and just left to go home. Then about an hour later, we received the first call that we’ve ever gotten from our service advisor and she’s calling to ask why we’ve abandoned our car in their driveway. As you can imagine, this was the biggest slap in the face after everything that we’ve gone through up to this point. During the entire call this representative was rude and combative. There was absolutely no understanding from this rep and they try to make it seem like everything was our fault. This representative also called the tow truck company and tried to get the tow truck driver fired for abandoning the car in the drive. This car wasn’t abandoned it was left exactly where the reception person told us to leave it. It’s now Saturday we have no car… we have no eta on our key because they won’t order it till the car is in their possession. We feel like we were double violated both by the person that took our bag and by Audi Tampa and the lack of care and service. Furthermore wouldn’t you say that Audi has some responsibility since they only provided one key? We can’t be the first people to have lost the only key they were given. Needless to say this may be our last Audi. This is after having owned 3 VW’s and 2 different Audi’s… We’re so stressed, tired and upset now we don’t even know where to go with this… More
by intheflesh239
Other Employees Tagged: MICHAEL ANGELO CRUZ, JESSE AARON GILLESPIE, STEPHEN ROBERT MATTHEWS, RAY RIVERA
November 28, 2022
I am impressed with the professionalism and friendly nature of the sales and finance team. nature of the sales and finance team. More
by MM12
Verified CustomerOther Employees Tagged: RAMON LASHLEY LEE , Your new finance person, she was excellent.
October 31, 2022
My family’s 4th car from this dealership. Great service team and helpful staff! Ryan always goes out of his way to help us find something perfect Great service team and helpful staff! Ryan always goes out of his way to help us find something perfect More
by KANOLAWLOR
Other Employees Tagged: RYAN DINIS LOURA
September 29, 2022
Everyone at Tampa Audi was fantastic, from Steve Hall in service, and the service manager Nick To Stephen Barber in sales, and Jason in finance. I did not Know what to expect from the transition to Morgan a service, and the service manager Nick To Stephen Barber in sales, and Jason in finance. I did not Know what to expect from the transition to Morgan as a dealership and I was very pleased More
by APPLE0
Other Employees Tagged: Stephen Barber , Jason Mirato, Nick Edwards
September 19, 2022
I have been a loyal customer of Audi Tampa since the 90s. And I’m happy to say that the transition from Reeves to Morgan was well executed. My new team in the service department including Nick Edwards and St And I’m happy to say that the transition from Reeves to Morgan was well executed. My new team in the service department including Nick Edwards and Steve Hall handled my issue extremely well. And my new sales person Steve Barber helped me find a new car and set it up for me, I love it. Jason Mirato in finance took great care of me and the transaction. I’m a happy customer. More
by APPLE0
Other Employees Tagged: Stephen Barber, Jason Mirato
July 20, 2022
The gentleman in the service department was kind and greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. More
by KIMCZZOLINO
Other Employees Tagged: MICHAEL ANGELO CRUZ, JESSE AARON GILLESPIE
January 14, 2022
Service was fine. However, I received my car back not washed. This is my 5th car I’ve purchased from this dealer and my husband has also purchased 5+ cars from this dealer over the years (when it was fo washed. This is my 5th car I’ve purchased from this dealer and my husband has also purchased 5+ cars from this dealer over the years (when it was formerly Reeves). Never have either of us ever had our cars returned after service dirty. Not too pleased about that. More
by DANIELSAIGE
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