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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
30 Reviews
4.7

30 Reviews

Write a Review

30 Reviews of Ryen Hatfield

February 18, 2026

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Employee Rating

Upon arrival I was greeted. Service appointment was on time and went smoothly. I will be back More

by jcelkin3
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 18, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear how smoothly your appointment went and that you felt welcomed upon arrival. Ryen and the service team were glad to take care of your Ford Bronco Sport on time. We look forward to seeing you again.

February 17, 2026

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Employee Rating

Routine oil change. Everything good at the store but when you call for service and get someone that is not at the store is a problem. Should have phone calls go directly More

by GMHAMILTON
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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February 16, 2026

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Excellent place to get my truck serviced. They always do a great job servicing my truck. More

by SUGARCAMP
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 16, 2026

Joe Machens Capital City Ford responded

Ryen and our service team are pleased to keep your Ford truck running smoothly. Thank you for trusting us with your service needs.

February 15, 2026

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Clean, helpful, friendly, efficient, I was greeted immediately and all recommendations were explained. Work was done quickly. More

by Joannbigapple
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 15, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know that your Ford Explorer service met your expectations. We’re glad Ryen and our technicians could provide a prompt welcome, clear explanations, and fast results. Thank you for the five-star rating, and we look forward to assisting with your Explorer again.

February 14, 2026

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Courteous timely and informative was not pushy condescending when explanations were given. Waiting area was clean all the staff that met were very polite More

by elsieknits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear that Ryen and our service team were courteous and informative without pressure or condescension. It’s great to know you found our waiting area clean and welcoming. Thank you for trusting us with your Ford Edge service.

February 11, 2026

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It took forever as they did not have my oil filter on site even though I had a scheduled Appointment More

by Tamrasellars
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Feb 14, 2026

Joe Machens Capital City Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

February 10, 2026

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Employee Rating

I appreciated that Ryen listened to my concerns and gave me the best options available. He was easy to work with and communicate with me during the entire process. More

by prichard61398
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 10, 2026

Joe Machens Capital City Ford responded

It’s rewarding to hear Ryen addressed your concerns and presented the best options for your Explorer. He aims to keep things smooth with clear updates throughout. Thanks for trusting our team, and let us know if we can help further.

February 09, 2026

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Purchased my Nautilus there about 2 years ago and so far the service has been great! More

by JCIMHOFF
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 10, 2026

Joe Machens Capital City Ford responded

We’re glad to hear your Lincoln Nautilus has been in great hands over the past two years. Ryen and our service team appreciate your loyalty. We look forward to keeping your vehicle running smoothly for many more miles.

February 08, 2026

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I was disappointed because the wrong part was ordered/shipped and that the recalled issue has not been resolved for two years now. More

by PTSEAS
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 08, 2026

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Employee Rating

Took off work on friday to get recall done, you did not have the parts so you kept my truck for the weekend to get itndone on monday, that sucks More

by SIRFLINT7712
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Feb 12, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. GSM - Harold Love hlove@machens.com

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