Ryan Thurston

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nigh and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

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Very professional and very helpful and thorough! Would highly recommend to anyone else if they are interesting in a car! Would highly recommend to anyone else if they are interesting in a car! More

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The manager was able to beat the other dealerships on my 2 vehicles that I was selling. Regan helped us find the right car to replace them 2 vehicles that I was selling. Regan helped us find the right car to replace them More

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Price we were originally quoted on our trade was not honored. They offered us $2500 less than what they said they would give us on our trade. honored. They offered us $2500 less than what they said they would give us on our trade. More

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I very please with Anthony Allen and the team at Kia McDonald. I love my car. McDonald. I love my car. More

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They were great to work with. Anthony got us in our new telluride in record time. Anthony got us in our new telluride in record time. More

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They were wonderful to work with and made our car buying experience a breeze! We are so grateful! experience a breeze! We are so grateful! More

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Reagan was really good. He told me what car was a good car and a bad car and let me leave with a good car that I wanted He told me what car was a good car and a bad car and let me leave with a good car that I wanted More

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Great very happy with my choice would recommend them to friends regan was very helpful and nice friends regan was very helpful and nice More

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Very kind people here. They all work together and have a great atmosphere. Bringing children along is just fine, there is space for them to play while you shop. Had so muc They all work together and have a great atmosphere. Bringing children along is just fine, there is space for them to play while you shop. Had so much information to provide while buying, but without pressuring which I appreciated. More

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