Ryan Mulhern

My wife has brought my car to Autohaus on Edens several times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary. This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need. As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs. More

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This is my 4 th Mercedes. Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me Love this dealership Cindy is always so helpful and of course Ken and Ryan ALWAYS takes care of me More

by ELLENANTMAN Verified Customer Verified Customer

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Ryan is great! Best service in Illinois hands down! Wouldn’t take it anywhere else. Best service in Illinois hands down! Wouldn’t take it anywhere else. More

by SCHLOSS316 Verified Customer Verified Customer

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Convenient location and good place to buy and get car serviced. Have been a customer for over 20 years. Responsive management to improve customer service. serviced. Have been a customer for over 20 years. Responsive management to improve customer service. More

by RAYHAHN Verified Customer Verified Customer

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Perfect every time. Great communication and service. Ryan Mulhern always very helpful and on the top. Paul Great communication and service. Ryan Mulhern always very helpful and on the top. Paul More

by PLEWANDOWSKI Verified Customer Verified Customer

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From Sales to Finance to Service, everyone who I’ve worked with at Autohaus on Edens is great. worked with at Autohaus on Edens is great. More

by SPRW Verified Customer Verified Customer

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Always reliable and thanks for the ride back and forth Ryan was amazing and took care of my service Thanka forth Ryan was amazing and took care of my service Thanka More

by DMSHAH05 Verified Customer Verified Customer

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Pleasant, professional and clear communications from start to finish. It is a delightful experience working with the team at Autohaus on Eden’s. start to finish. It is a delightful experience working with the team at Autohaus on Eden’s. More

by HOLTSBERG Verified Customer Verified Customer

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They came through as always when needed! Good folks top to bottom. Keep it up Good folks top to bottom. Keep it up More

by ANDY@THESOKOLGROUP.COM Verified Customer Verified Customer

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Too expensive! !! Ryan is terrific!! Service is pretty fast! The people that greet you are very good!! !! Ryan is terrific!! Service is pretty fast! The people that greet you are very good!! More

by LLOYD.RUBIN47 Verified Customer Verified Customer

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