Ryan Mathis

The employees were fruendly but we are disappointed in the customer swrvice regarding a claim with the warranty we puchased for the 2021 Ford F-250 we bought January 2, 2026. We feel we were rajen advan the customer swrvice regarding a claim with the warranty we puchased for the 2021 Ford F-250 we bought January 2, 2026. We feel we were rajen advantage of our ages, 81 and 77, when we trusted your advice to purchase a really good warranty along with this truck. This warranty company has refused a claim for a new engine. Gretna Auto told us they had cecked out this truck and it was in excellenr condition. so we bought it, drove it home and oarked it. We had to wait for the paperwirk to be mailed to us so we could license it so we didn't drive it much, but took it out on a few short trips. Upon returning home we noticed a tuck, tick under the hood and thought maybe a belt was starting to fray. We drove it to our favorite qualified mechanic at Seward's Mudwest Auto to see replace a belt, but ge thought ut was sonething wlse, so we let ft it with him to indpect it closer rhe next day. He called the warranty company as instructed and they sebt a representstive out to look at the truck. The mechanic gave an estimate but the representative offered to only pat about 1/2. The mechanic explained that he needed to look further into the root cause why there were steel filings in the oil and damage to the lufters and engine.. This was done and it was determined the engine qas totalled and needed to be replaced with a new engine. The reoresentive then told our mechanic that they wouldn't pay anything since we dudn't have the truck towed in! The truck's instrument panel never showed any alarm or warning to cause us any major concern. so we drove it about 3 miles to the shop si they could hear the noise. We had been assured by Gretba Auto that if anything webt wring, the warrsnty would civer the expense. So we certainly have good reason to not trust either Gretna Auti or this warranty company again! We feel like we have been scammed and this is a fraudulent warranty company. We're sure you will talk to this warranty company and help your customer through this mess! We nevwr got any booklet or information on the qarranty company's policy upon purchase. I called and asked for ine shortly after the purchase and was told they couldn't mail it to me, but would email it. We never receuved abything. Aferr this claim, I asked about it again and finally got an email from Ryan with some information. It's too little for me to read on my phone, I told him I didn't have a orinter and really wanted a booklet or hard copy of it, but just got an email. If I were Gretna Auto, I'd certainly put sime pressure on Veritas to rake care of customers instead of cheating ys oyt if a legal abd hinest claim! I googled this company and it has lots of complaints. I will be repirting it to the Bwtter Business Bureau if they don't stand by their customers! I certainly will not be recommebding Gretna Auto Outlet to abybody either unless they take care of this complaint as soon aa possible. We are farners driving our good okd 2001 F250 with over 300,000 miles on it and we have waited a libg time to buy a newer truck. We finally decided to upgrade and are so disappointed that this has happened with this big purchase. Please take care of your customers! If you do, we will certainly give you good recommendations! We have been paying the monthly payments for this warranty abd feel we have a legal claim as do everyone ww have talked to. We would rather not have to take this to court.. Thank you for your immediate attention. Sibcerely, Vernon and Sue Curtis More

Report | Print

Shawn was a pleasure to deal with. No high pressure tactics. Gave my husband and me time to ask questions and talk matters over! Thanks Shawn!!! No high pressure tactics. Gave my husband and me time to ask questions and talk matters over! Thanks Shawn!!! More

Report | Print

Shawn went above, and beyond. He found us exactly the vehicle we were looking for. He helped us with our concerns, and helped us until we were satisfied. He was always a call or t He found us exactly the vehicle we were looking for. He helped us with our concerns, and helped us until we were satisfied. He was always a call or text away. The whole company was great to us. We had an issue and they all jumped in to help us. You don’t see that much these days. If we look for another vehicle we will be searching there first. Great Job Gretna Autos!! More

Report | Print

I am writing to share my recent experience at your dealership. I wanted to specifically highlight the exceptional service provided by Shawn Darnell. Shawn was very respectful and efficient througho dealership. I wanted to specifically highlight the exceptional service provided by Shawn Darnell. Shawn was very respectful and efficient throughout the entire process. What stood out most was that he focused on helping us get exactly what we wanted, rather than pushing what he thought we should have. This was a refreshing change from our experiences at other dealerships. He definitely deserves a 5-star rating for his work. In addition, the rest of the team was kind and professional. There is a very welcoming atmosphere from the moment you enter the building. Thank you for the great service. More

Report | Print

Travis was great to work with. He worked with us on our trade in and a couple minor flaws in the car we were looking at. All very nice people! Ryan in finance was also great. Ver He worked with us on our trade in and a couple minor flaws in the car we were looking at. All very nice people! Ryan in finance was also great. Very personable and explained everything. More

Report | Print

We had an excellent experience at Gretna Auto Outlet! Our salesman, Shawn, was very professional and showed great hospitality from the moment we arrived. He was very patient while we took our time lookin Our salesman, Shawn, was very professional and showed great hospitality from the moment we arrived. He was very patient while we took our time looking at all the vehicles we were interested in and never made us feel rushed or pressured. The entire process was straightforward and to the point, which we really appreciated. He also helped us get a great deal on our trade-in, making the experience even better. We couldn’t be happier with our purchase! I highly recommend Shawn and this dealership to anyone looking for a smooth, stress-free car buying experience! We will for sure be returning customers! More

Report | Print

I had a great experience purchasing my vehicle. The process was smooth, the staff was helpful, and I never felt pressured. The vehicle was exactly as described, and I’m extremely happy with my purc The process was smooth, the staff was helpful, and I never felt pressured. The vehicle was exactly as described, and I’m extremely happy with my purchase. Shawn Darnall was great to work with! He has a fun personality and is very knowledgeable. Highly recommend! More

Report | Print

Very helpful during my vehicle purchase. Answered all of my questions while doing paperwork. Excellent service Answered all of my questions while doing paperwork. Excellent service More

Report | Print