Ryan Martin

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

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I called to get an appointment for an oil change and got it right away. I got there and was treated with kindness they were very courteous and helpful. Thank you very much. it right away. I got there and was treated with kindness they were very courteous and helpful. Thank you very much. More

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We were treated very good and the issues we had were resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. More

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Great service. Went out of their way to help me. Checked my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. More

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Slow but Sure I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time fo I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time for an oil change. More

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These guys have exceeded my expectations each time I have come in. I have bought Fords for 25 years!! And have bought from one hixson location. Until switching to cleveland ford! If you need to buy!!,, I come in. I have bought Fords for 25 years!! And have bought from one hixson location. Until switching to cleveland ford! If you need to buy!!,, I suggest John Catlett Sales guy, and the Service Manager Ryan Martin will get the job done right if you need a repair!! More

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Always get great service. The technicians are very knowledgeable, fast and courteous. Cleveland Ford is place to take your vehicle for any service. I wouldn’t go anywhere else. knowledgeable, fast and courteous. Cleveland Ford is place to take your vehicle for any service. I wouldn’t go anywhere else. More

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Cleveland Ford, and especially Ryan Martin, are EXCELLENT Ryan Martin is by far the best service person I have ever dealt with at an automobile dealership in my entire life. He, and Cleveland Ford, have been Ryan Martin is by far the best service person I have ever dealt with at an automobile dealership in my entire life. He, and Cleveland Ford, have been exceptional in every aspect of maintaining my 2001 Ford F-150 truck. More

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Fast and friendly service as usual When I noticed my truck's battery having an issue, I immediately called my service adviser, Ryan. He quickly looked over my service history for this v When I noticed my truck's battery having an issue, I immediately called my service adviser, Ryan. He quickly looked over my service history for this vehicle to inform me that I had not replaced the battery on this truck. He then scheduled me in immediately and arranged for shuttle service to take me to my office while my truck was serviced. The service time was quick, and before I long Ryan called me to let me know that my vehicle was ready for pick up. He then arranged for the shuttle service to bring me back to the dealership. Cleveland Ford is always my go to dealership for all of my service needs! More

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Everything went great . Ive been doing Business with the for 20 years and I’m going for 20 moor. They treat you like family and call you by name. . Ive been doing Business with the for 20 years and I’m going for 20 moor. They treat you like family and call you by name. More

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