My under warranty Nissan Leaf needed a tow to a Nissan
dealership. The Nissan recovery service did not offer Burleson Nissan as even an option even though I live in Burleson. I forced the system to take
dealership. The Nissan recovery service did not offer Burleson Nissan as even an option even though I live in Burleson. I forced the system to take my vehicle to the Burleson dealership. I can see now why Nissan Recovery did not recommend I take my car there. It has been with them 2 1/2 days and despite making 4 calls to them for progress reports I have had no responses. Poor CUSTOMER SERVICE. I will be demanding to speak to the Service Manager/GM tomorrow.
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by Alan Flewitt
Service Price Transparency
Oct 03, 2023 -
Burleson Nissan responded
Hi Alan, I'm sorry to see that you haven't had an exceptional experience with our Service Department. Please reach out to one of the following so we can discuss your issue.
Ryan Maganzini-Service Director-817-484-3502-rmaganzini@burlesonnissan.com
Christi McCarthy-Owner Loyalty Manager-817-484-3417 -cmccarthy@burlesonnissan.com
Thank you,
Christi McCarth
Burleson Nissan is my dealership since 2019.
Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer.
Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer.
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by Garylove1348744
Service Price Transparency
Sep 21, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We're glad to hear we continue to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
David received my car and in one hour it wad finish plus
he had them wash my car which is above all I imagine. Everything was done by professional high Quality maintenance men. Thank you!
he had them wash my car which is above all I imagine. Everything was done by professional high Quality maintenance men. Thank you!
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by nicholsslinda
Service Price Transparency
Aug 30, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Please don't hesitate to reach out to us if there's anything more we can do! We hope you have a great day!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
I had multiple huge manufacturer related issues.
Ryan was outstanding in keeping me updated and providing a vehicle for my use while my car was repaired.
Ryan was outstanding in keeping me updated and providing a vehicle for my use while my car was repaired.
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by nancylandes50
Service Price Transparency
Aug 10, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
Great service wait one hour 15 minutes considering!
as busy they where very good coffee as well
as busy they where very good coffee as well
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by rhaveritt01
Service Price Transparency
Other Employees Tagged:
Robert magazini
Jun 22, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
Excellent service.
Honest evaluation of what my vehicle needed, and the work was completed in a reasonable amount of time.
Honest evaluation of what my vehicle needed, and the work was completed in a reasonable amount of time.
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by streetr899
Service Price Transparency
Jun 09, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
Had a wheel bearing go bad, just days before a planned
trip. They (Robert and Jose) worked together, and got it diagnosed, repaired, and ready to do on time. It takes a team, and this team is 1st class.
trip. They (Robert and Jose) worked together, and got it diagnosed, repaired, and ready to do on time. It takes a team, and this team is 1st class.
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by Hoosier Guy
Service Price Transparency
Other Employees Tagged:
Jose ( service shop foreman)
May 10, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
I brought my Nissan versa in for a front end alignment
that another dealer 4 times and never got it right. Burleson Nissan got the car into the service bay in 5 minutes from my arrival. I was able to watc
that another dealer 4 times and never got it right. Burleson Nissan got the car into the service bay in 5 minutes from my arrival. I was able to watch the mechanic work on my car, due to the large window in n the waiting room. He finished the alignment in less than 30 minutes. Having worked as a professional race mechanic at one time in my life, I could tell that the mechanic was highly skilled and was far better than mechanics from other dealers. I had the opportunity to talk to the mechanic and informed him that I would bring my Versa back for future service. I believe that high quality service should be rewarded by returning for future service and repairs. The Service advisor was extremely knowledgeable and helpful. Great team and thank you Burleson Nissan.
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by paulshover51
Service Price Transparency
May 10, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burleso nnissan.com
This dealer gives fast and high quality service.
With a large window in the waiting room, I watched the mechanics service and repair a number of cars and trucks. Not only were they fast and efficien
With a large window in the waiting room, I watched the mechanics service and repair a number of cars and trucks. Not only were they fast and efficient, they even sprayed and cleaned the area in the engine bay, then wiped the excess dirt from the area that they worked on. My truck and the other cars that were serviced came out far cleaner than they were when they were brought in for service. I now plan to bring a car that I purchased from another dealer in for service due to the high quality work from the mechanics and the top notch service representative that helped me.
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by paulshover51
Great service as always.
I don't go anywhere else for my services. Honest and dependable.
I don't go anywhere else for my services. Honest and dependable.
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by fernandopesinajr
Service Price Transparency
Mar 26, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We are always more than happy to assist you if anything else comes up. Take care!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com