Ryan Kaffer | Page 13

A wonderful experience I’m not sure how many words I get for my review, so hopefully I am able to convey my enjoyable experience clearly. The thought of buying a new car was I’m not sure how many words I get for my review, so hopefully I am able to convey my enjoyable experience clearly. The thought of buying a new car was very stressful for me, as I am notoriously cheap. But, finally my wife and I decided to do some car lot browsing. We had bought our first two cars together at another location and had a great experience there, so they had my loyalty and trust. Unfortunately, my latest visit was met with indifference. Every car we found that we were interested in was “unavailable” for curious reasons. The salesman never even rose from his chair to shake hands. I don’t want to be treated as an inconvenience, especially when I am the one spending tens of thousands of dollars. I didn’t want to try a new place, but that was the position we were in. We drove a few other places, mostly looking at used cars. We didn’t see much, and decided to try some new cars. What could it hurt? I believe in keeping business local, so I drove to Weber. I’m glad I did. We hadn’t been on the lot for very long when Bobby greeted us. To be honest, we hadn’t done any research, but Bobby was very patient with us. He walked us through several options based on our needs. We made our lack of readiness to buy apparent, and he encouraged us to use the website to do research and to call him in the process moving forward. At home, we browsed the website, which was a lot of fun playing with filters and looking at vehicles we could never afford. I’ll admit we also took this opportunity to look at other car manufacturers. We talked briefly about perhaps going elsewhere to look, but we agreed that since Bobby had been so kind that we needed to give our business to him. So about a week later we came back to see Bobby. He was again a delight to deal with and really made the experience pleasant and made my extreme cheapness subside slightly. We bought a very nice vehicle that we are excited about. We were talking last night that it will probably be the vehicle my son learns to drive in. Pretty exciting. I also want to mention that everyone else at Weber was very kind. We have 3 kids, and I know we tend to sprawl out and make a disproportionate level of noise, but no one complained. Another salesman brought us an extra chair from his desk. A lady was kind enough to change the channel so the kids would be distracted by the magic of Disney. Everyone was smiling and friendly, One small criticism though, as my wife was pulling back into the lot after our second test drive, I received a follow up call from a lady about our first visit with Bobby. She was very kind and pleasant, but I don’t think she really cared what I said. She asked how our experience with Bobby was last week. I said, actually we’re back right now test driving a car. Undeterred, she said, “Well, I can set you up for another appointment if you’d like”.... I tried to reinforce that we were, in fact, at the dealership at that very moment test driving a car. She just said something about if I needed anything or wanted to set up another appointment I could call her. It just seemed like a very scripted, robotic call. More

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New car We went in with a set price of what we could afford and what we wanted. Bobby did a great job helping us find everything we wanted and more for what w We went in with a set price of what we could afford and what we wanted. Bobby did a great job helping us find everything we wanted and more for what we could afford. We brought our kids and all of the staff was exceptionally friendly and nice to them as well as us. More

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Very pleased I've never been to this dealership before and this is the 4th new vehicle I have ever purchased. These guys are great. This was the least "painless" a I've never been to this dealership before and this is the 4th new vehicle I have ever purchased. These guys are great. This was the least "painless" and least time consuming experience I've ever had buying a new vehicle. I knew exactly what I wanted when I visited their lot. They didnt have what I wanted (i was very picky on what i wanted) Instead of trying to sell me something off their lot, which most dealerships do, they found the exact truck I wanted at another dealership and got it to me in record time. A big "thank you" to Larry Guthrie for doing this for me. And, i feel i got a good deal.i walked away feeling these guys really respect and value their customers. My new "go to" guys the next time I'm looking for a vehicle. More

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2018 F-150 Crew Cab Purchase I found a truck that interested on Weber Ford in Granite City and requested more information. I sent the request at 6:00AM and Russ contacted me at 9: I found a truck that interested on Weber Ford in Granite City and requested more information. I sent the request at 6:00AM and Russ contacted me at 9:00AM. Russ and I emailed six or eight times over the next two days. The reason it was over two was due to my work comments. Next, I test drove the truck and decided to purchase it. The truck was prepped and ready the next morning. I arrived at 9:00AM and met with financing and was leaving at 9:15. As I was getting in my truck, Ryan the General Sales Manager can out of the dealership to thank me for purchasing from them. Ryan and I started talking about the Ford Pass app. I told him I purchased a 2018 Raptor six months earlier from another dealer and could not get the app to start my truck. He told me to bring it by and he would get it resolved. In conclusion, everyone I dealt with was friendly and knowledgable. I will be back in a couple of years. More

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Nothing short of an amazing experience! First thing is first.... WOW! What an amazing experience we had with Weber Ford. From our intital phone call we knew this was a dealership that we wan First thing is first.... WOW! What an amazing experience we had with Weber Ford. From our intital phone call we knew this was a dealership that we wanted to work with. Which is what prompted our 5 hour drive!! My goodness we are so happy with our purchase and the deal we received. I would like to personally should out the salesmen that we worked with. Chris Phillips and David Powell went above and beyond to meet our needs and expectations as well as make sure we were comfortable by getting us coffee and pop to drink and such. They were very easy to talk to and made the experience very pleasant. Not something someone typically expects when going to a dealership! The sales manager Ryan Kaffer went above and beyond as well by helping us learn the ins and outs of the “ford pass” application for our vehicle. All three of these gentleman that we worked with talked to us more like we were there friends rather than just another customer who was making their paycheck! We have bought a lot of cars in our time, and I personally have sold cars on my own before and have never quite had an experience like the one we had today! It was great.... when I am in the market for a new car I will make the 5 hours to do business with them again.... if you’re on the fence about working with them, don’t be. They treat you like friends and not in the fake, phoney, let me get the sale way. Please take your business to this dealership. I promise you that you will not be disappointed in the slightest! The Naeve Family More

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Outstanding! Larry was amazing at helping find what we wanted he wasnt pushy or trying to up sell like most dealers do The staff was super Friendly Thanks Weber Fo Larry was amazing at helping find what we wanted he wasnt pushy or trying to up sell like most dealers do The staff was super Friendly Thanks Weber Ford! More

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Amazing Experience at Weber Ford Our experience at Weber Ford was very rewarding. Our Product Specialist, Chris Phillips, was outstanding! He is a no pressure salesman and he won't st Our experience at Weber Ford was very rewarding. Our Product Specialist, Chris Phillips, was outstanding! He is a no pressure salesman and he won't steer you wrong! No pun intended! 😉 He's very knowledgeable and makes sure that you're happy with your buying decision. He guides you in a direction that is affordable for you and he is very patient. Chris has a dynamic personality, fun and infectious! We thoroughly enjoyed our shopping experience with him. It was a smooth transition from sales through finance. Matt was equally outstanding and very informative from start to finish, answering our questions with deciveness. He also suggested GAP insurance and explained the no brainer necessity of having it. Totally worth the few extra dollars! Thank you Weber Ford for being so attentive! You ROCK! More

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Great experience! We went to this dealership because we trust the manager. We were not disappointed! Fair price, all our questions answered, friendly and competent staf We went to this dealership because we trust the manager. We were not disappointed! Fair price, all our questions answered, friendly and competent staff. They went above and beyond! I recommend this dealership to everyone! More

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Sip Coffee and Sign! Easy as that! First off, theres no pressure to Buy!! They treat you like Family! The sales associate Larry Guthrie is The Nicest Guy! The loan officer is just as Ni First off, theres no pressure to Buy!! They treat you like Family! The sales associate Larry Guthrie is The Nicest Guy! The loan officer is just as Nice, i am sorry i blanked on his name. This is my 4th automobile i have purchased. At Weber Ford in Granite City. I wont go anywhere else. I challenge anyone to find nicer people and an easier purchase! More

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Larry Guthrie Very professional straight forward approach to selling a vehicle. Second experience with Larry and will go back again Recommend giving Weber ford a Very professional straight forward approach to selling a vehicle. Second experience with Larry and will go back again Recommend giving Weber ford and Larry a chance when needing a vehicle More

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