Ryan Hooper

The service at Palmer is always good! Interesting though... I started getting a squeek in my Perfomance Exhaust engagement and recommendation is extensive replacement of exhaust parts. Ho Interesting though... I started getting a squeek in my Perfomance Exhaust engagement and recommendation is extensive replacement of exhaust parts. However, one of the service writers shared that the squeek is common and that white lithium grease will fix it. $6 later the squeek was gone. Not sure why the service tech in the back couldn't have applied the grease... More

by mark.walters Verified Customer Verified Customer

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I am always delighted to work with Kim Keyes and Ryan Hooper for all my service 7 parts needs on my Jeeps. Hooper for all my service 7 parts needs on my Jeeps. More

by mark.walters Verified Customer Verified Customer

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I had a lot of various service needs to be done and they handled everything promptly and properly. Great experience and will return for regular and unscheduled service. I also used them for my after marke handled everything promptly and properly. Great experience and will return for regular and unscheduled service. I also used them for my after market upgrades to my wrangler and they did an OUTSTANDING job at a great price. More

by mwindeler Verified Customer Verified Customer

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Palmer Dodge was excellent as far as customer service and product. Stage 2 was in and out same day and I have referred this dealership to all my friends! product. Stage 2 was in and out same day and I have referred this dealership to all my friends! More

by wayne.young0 Verified Customer Verified Customer

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I always enjoy doing business with this dealership. The people are always so kind and helpful. The people are always so kind and helpful. More

by ELITEMOTORS45 Verified Customer Verified Customer

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Luis Torres in service was awesome ! He kept us informed on what was going on with our Jeep and was very easy to work with. Definitely recommend him! Ryan Hooper , parts manager got ou He kept us informed on what was going on with our Jeep and was very easy to work with. Definitely recommend him! Ryan Hooper , parts manager got our parts in very quickly! Thank you! The technician came in on his day off to get all the work done. Palmer's service and parts department goes up and above for their customers! We will be back !! More

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I always enjoy doing business with this dealership. They go above and beyond to make sure that you have a wonderful experience. They go above and beyond to make sure that you have a wonderful experience. More

by ELITEMOTORS45 Verified Customer Verified Customer

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Every time I have service done, both Kim & Ryan are terrific! They get me right in and get the job done in the time promised. terrific! They get me right in and get the job done in the time promised. More

by mark.walters Verified Customer Verified Customer

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I really appreciate the service team of Ryan & Kim! Kim gets my service order written and Ryan provides the needed parts! Great team! Kim gets my service order written and Ryan provides the needed parts! Great team! More

by mark.walters Verified Customer Verified Customer

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Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts tea Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's. More

by Hyejin Verified Customer Verified Customer

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