Ryan Hall

I am never one to give a bad review, but I think this dealer deserves it. It is the worst dealer I have ever bought a car from. In my experience, the only thing worth it are the service guys. Two years dealer deserves it. It is the worst dealer I have ever bought a car from. In my experience, the only thing worth it are the service guys. Two years ago I bought a 2021 Volkswagen Atlas Cross sport from them, and I sold it in July 28, 2024, the next day I went to them personally to cancel the Gap I had put in and with very bad intentions the girl of finance gave me an email that was no active, supposedly from the person in charge ( this is to avoid going into details about the job so that someone could tell me where to go), I went back and they told me that I had to do it personally. To make a long story short, I submitted the cancellation to Axiom company on August 19,2024 and on August 30 they approved it. They Gap company told me that due to company policy they will send the check to the dealer and they had to send it to me. Since August I don't know how many times I've called and they hang up on me, I've gone in person and all they done is make fun of me in my face and then they says they are professionals ( a fruit vendor is more professional than them), Axiom company reassure that sent the check to them October 9 and the dealer confirmed October 11, a check that I still have not seen at this point in 2025. I tried several time to communicate with Ibys LLanos, that was the supposed to be in charge and she never called me back, and after they told me that she did not work with them, I managed to speak with a manager named Bryan who was going to check me out and as always I had to start falling behind again, because by that date already in December ( since August) nobody knew about the check, a total shamelessness, a scam and a huge lack of respect towards a client. The last communication I had was an email that I sent to Bryan and a certain Elizabeth Ravelo( a woman who I wrote December 16 and she never answered me), I sent both an email on December 23 and they never answered. I don't recommend that dealer to anyone because they are very unprofessional, completely disrespectful towards the client and without a drop of professionalism. In short, I never received the money, they kept it, and I have all the evidence. It is the WORST DEALER IN MIAMI, I don't recommend it even for a glass of water. More

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Today I took my daughter's car for a liking issue. After two hours they took me to the mechanic who told me that the engine leak concern cost over $2100 and the warranty did not pay because the car w After two hours they took me to the mechanic who told me that the engine leak concern cost over $2100 and the warranty did not pay because the car was hit in the bottom - WELL WE NEVER HIT THE CAR AGAINST "SOMETHING" - They show me with a light a piece of the subject but there was NOTHING WRONG - NO DAMAGE AT ALL - they wanted to have an excuse to avoid covering with the warranty - probably they get more money from me. Since this is the second time it happens - first time with another dealer -- I decided to sell this car as soon as possible and buy other brand as. NEVER AGAIN BUY A VOLKSWAGEN IN MY LIFE - THIS IS ALSO MY ADVISE More

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