Ryan Gonzales

Sales department was excellent. Service dept ok Maybe my expectations were so high because of the experience in sales. Maybe yall should cross train all departments for consist Service dept ok Maybe my expectations were so high because of the experience in sales. Maybe yall should cross train all departments for consistency More

by bradfordjames402 Verified Customer Verified Customer

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I was buying the truck remotely and expected the truck to be accurately represented. We reached an agreement on price and I paid in full for the truck. The shipping process took over a week to set up and whe be accurately represented. We reached an agreement on price and I paid in full for the truck. The shipping process took over a week to set up and when the shipping company arrived they noted hail damage all over the truck. None of the damage was represented by Ryan and he did not take the time or energy to bother making sure the truck was accurately represented. It took multiple efforts to get my money back and I did not receive any follow up after. More

by mprovence0 Verified Customer Verified Customer

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This is my second truck purchase at James Wood, and the no- nonsense approach they have to auto sales is second to none. I was in an out in less than an hour, including the time for my lengthy test drive. no- nonsense approach they have to auto sales is second to none. I was in an out in less than an hour, including the time for my lengthy test drive. Hands down the most efficient car buying process I have every experienced. Oh, and Sheldon Jeffcoat in finance was super efficient! More

by JOSHUA.L.KEEN Verified Customer Verified Customer

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I’ve been buying vehicles from the Wood family for over 30 years and they always do a great job! 30 years and they always do a great job! More

by dwhite28 Verified Customer Verified Customer

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Sold me a Certified Pre-Owned 2021 Chevy 2500 HD VIN: 1GC4YNE70MF171427 that allegedly had a 172pt inspection. They delivered the truck with an electrical issue that required the truck to be sent to anot 1GC4YNE70MF171427 that allegedly had a 172pt inspection. They delivered the truck with an electrical issue that required the truck to be sent to another dealer for repair on day 1 of receipt, which took 2 weeks to repair. The truck was also low on engine coolant, was dripping oil from the filter they installed, and the windshield wipers were falling apart. All items that were supposed to be checked during the inspection. The response from Ryan was “good news is the truck is certified and should be covered under warranty”…and their remedy was to try to sell me an extended warranty at their cost. I returned the truck. DO NOT TRUST their service department to do anything correctly or do a pre-sale inspection. More

by joshjernigan Verified Customer Verified Customer

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Excellent Salesperson experience! Seemed honest, very knowledgeable! Thank you getting back to me in a timely, informative manner. Seemed honest, very knowledgeable! Thank you getting back to me in a timely, informative manner. More

by lloydsauls Verified Customer Verified Customer

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Without exception, I always feel like a valued customer when I bring my vehicle in for service. The professionalism and friendliness shown by every member of the staff is second to none. when I bring my vehicle in for service. The professionalism and friendliness shown by every member of the staff is second to none. More

by LINDA040503 Verified Customer Verified Customer

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Great service from Scottie Rice and Juan Olivares will always recommend the dealership for Great service. always recommend the dealership for Great service. More

by polivar514 Verified Customer Verified Customer

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Wendy is amazing! I will go back to her for all my vehicle needs! James Wood has always been my go-to dealership and I planned to continue to buy all my vehicles from I will go back to her for all my vehicle needs! James Wood has always been my go-to dealership and I planned to continue to buy all my vehicles from there! More

by BrandyF Verified Customer Verified Customer

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Great experience. Seamless process with zero pressure. Totally enjoyable. Would definitely recommend to friends and family. Seamless process with zero pressure. Totally enjoyable. Would definitely recommend to friends and family. More

by Mnystrom Verified Customer Verified Customer

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