Ryan Edwards

They are all super nice, doesn't try to up sale me. All around wonderful place. Will be back !! All around wonderful place. Will be back !! More

by beetle631 Verified Customer Verified Customer

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I am very grateful to now have a Ford dealership in Smithville that I can rely on. First experience was great. From the lady who answers the phone to the service department personnel, they were very Smithville that I can rely on. First experience was great. From the lady who answers the phone to the service department personnel, they were very friendly and informative. More

by DOIT14 Verified Customer Verified Customer

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My car was ready within 1 hour for oil change. I appreciated that Ryan was able to pull my car right in. I appreciated that Ryan was able to pull my car right in. More

by MTHOOD1977 Verified Customer Verified Customer

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Parts from hinge repair are loose and a door trim piece is gone. Enough? So the work scheduled was a mess. You wanted to inspect, you did that at my home, the trip in was for repair. Parts had arrived is gone. Enough? So the work scheduled was a mess. You wanted to inspect, you did that at my home, the trip in was for repair. Parts had arrived and you didn’t know. The kid at service is just to lame. So I was expecting under new management a far better experience. You failed in all facets of knowing what you are doing! More

by markariagno Verified Customer Verified Customer

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I purchased my vehicle from your dealership and will have you change my oil from now on. you change my oil from now on. More

by penceheating Verified Customer Verified Customer

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Waited 1 hour and 40 minutes for an oil change, which is way to long. There were 2 other women waiting in front of me complaining about the same thing. The service sticker that was put in my windshield said way to long. There were 2 other women waiting in front of me complaining about the same thing. The service sticker that was put in my windshield said next service at 139,089 miles (my vehicle has 60,000 miles). The backing from the sticker was also left in the cup holder, not a huge deal but it all adds up to a not so good experience. More

by JULIEW5 Verified Customer Verified Customer

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Great Experience Ryan and Corbin both were awesome to work with went above and beyond!! . work with went above and beyond!! . More

by Amanda Verified Customer Verified Customer

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Getting service to follow up with me for new tires was a feat in itself. I finally was able to get a schedule and confirm an appointment for tires a week later. The new program of picking up my vehicle and feat in itself. I finally was able to get a schedule and confirm an appointment for tires a week later. The new program of picking up my vehicle and delivering it back to me was the game changer. Dave Walley is kind, professional and gets back with the customer quickly. I knew my car was in good hands. I do hope this new owner gets the turnaround time for service response and action fixed. This area of customer service was frustrating since the change in ownership/management. Everyone is very nice, but actions are uber important! More

by skippi.warren Verified Customer Verified Customer

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The friendly service manager was great. The waiting room was very clean with refreshments. Clean restrooms. The waiting room was very clean with refreshments. Clean restrooms. More

by jimwietharn Verified Customer Verified Customer

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Patrick did a great job, got us in on time. Would recommend them in the future. Would recommend them in the future. More

by stephenwalters4 Verified Customer Verified Customer

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