Ryan Charles

As a long time customer of the Suburban Brand and of the family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sa family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sales agents who was a wonderful agent to work with, and as my son who car is was to be was blocks away from dropping off the documents requested by the agent after we agreed on the deal and money, Oleg sold the car to a person in Ohio and told me he was sorry but did not know that his sales agent had agreed in writing with me prior. The supervisor then tells me to bad as the buyer is on his way up from Ohio nothing can be done. Hmmm. OK there goes all the prior sales, hard work of the great employees and prior owners. Top it all off no one can call back outside of the sale agent who got ran over by Oleg. Hopefully the buyer from Ohio can influence and refer as many as our family have over the years. One thing is for sure, the prior ownership never would have allowed this to get to the point where I had to even right this! More

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good communication waiting for my vehicle to arrive and fast delivery of the vehicle once it arrived. fast delivery of the vehicle once it arrived. More

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Matthew Hinkley made our car-buying experience smooth and enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, and attentive, making sure we had all the information we needed to make confident decisions. Matthew streamlined every step of the process, saving us time and reducing any stress. We highly recommend working with Matthew for anyone looking for a hassle-free and professional car-buying experience! More

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Great experience and would go back to buy another car. Sales rep was awesome and I’ll recommend everyone to this dealership. Sales rep was awesome and I’ll recommend everyone to this dealership. More

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