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Ryan Chan

Overview Reviews (56) Inventory (427)

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Ryan Chan

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Ryan Chan

New Car Sales

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.7

56 Reviews

Overview Reviews (56) Inventory (427)

4.7

56 Reviews

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56 Reviews of Ryan Chan

November 26, 2024

Dealership Rating

Employee Rating

Truly helpful. Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! More

by JEFF.THUERAUF

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Johnson, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Jonathan Castillo

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November 25, 2024

Dealership Rating

Employee Rating

Great Customer Service. The whole team was great. A very pleasant experience. Thank you. A.R. The whole team was great. A very pleasant experience. Thank you. A.R. More

by ALEJANDRAASHLEY2018

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Ajayi, Terrance Borthwell, Maryam Azari, Jonathan Castillo, Daniel Conway

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October 19, 2024

Dealership Rating

Employee Rating

I got a 2020 camry drive it for 2 weeks steering wheel was shaking they say was nothing I take back again finely cut the rotors but they didn't want to change the pads 40% life left ...and they didn't dis was shaking they say was nothing I take back again finely cut the rotors but they didn't want to change the pads 40% life left ...and they didn't dishonest unprofessional no shop in Phoenix will advice to preform this half unfinished brake job...I have 5 free oil changes thanks but no thanks will never go back beware More

by Jose Navarro

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Mayra Flores, Antonio Flores, Larry Ajayi, Eli Cid, Maryam Azari, Jonathan Castillo, Daniel Conway

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Oct 24, 2024 -

Camelback Toyota responded

Jose, we understand how concerning it can be when issues arise with your vehicle, and we appreciate your patience throughout this process. We aim to provide thorough and professional service to all our customers, and it's disappointing to hear that we fell short in your case. We want to ensure your concerns are addressed properly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

Oct 22, 2024 -

Jose Navarro responded

I talk to several employees nobody wanted to do nothing....i talk to corporate 3 times nobody wanted to do nothing ..we are just a pot of gold..be responsible for what you sale...60 dls brake pads they refused to replace I waisted my time talk to 2 many employees not again

October 15, 2024

Dealership Rating

Employee Rating

Very efficient service! Hands on! Easy to deal with! Met all my needs and went above and beyond! Hands on! Easy to deal with! Met all my needs and went above and beyond! More

by DVASSILIOU78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always aims to go the extra mile, and your feedback truly motivates us to keep delivering top-notch service. We look forward to serving you again soon!

October 12, 2024

Dealership Rating

Employee Rating

Very disappointed. They took almost 4 hours for delivery, the docs only took 20 mins. Really no excuse. I guess my lesson is never buy a EV from a dealer who sells mo They took almost 4 hours for delivery, the docs only took 20 mins. Really no excuse. I guess my lesson is never buy a EV from a dealer who sells mostly gas vehicles. They never checked the vehicle for the charge cord, even after I asked several times. They didn't fully charge the vehicle, so had to spend another hour elsewhere before heading home. And no one knew how to set the vehicle up. Awesome. More

by AZMENTORS

Verified Customer

Purchase Time

Recommend Dealer

Other Employees Tagged: Lon Nguyen, Ever Valenzuela

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Oct 15, 2024 -

Camelback Toyota responded

It’s clear that the delivery process and incomplete vehicle setup fell short of expectations, and we want to address that. The delivery time and lack of knowledge regarding the EV setup are not reflective of the standards we strive to maintain. To further discuss your experience and ensure that these concerns are addressed, please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 09, 2024

Dealership Rating

Employee Rating

Had to go back and fourth on the what was covered under my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but ve my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but vehicle still pulls to the right More

by MCKINEY_KYLE7

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Lou Alsaadi , Leslie five stars

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Oct 11, 2024 -

Camelback Toyota responded

We understand your frustration with the back-and-forth communication regarding warranty coverage and the ongoing pulling sensation you're experiencing. We take pride in providing exceptional service, and it appears we fell short on this occasion. To ensure a thorough review and resolution, we'd like to put you in touch with Jimmy, our Service Manager, he can be reached directly at cbtservice@vtaig.com

October 03, 2024

Dealership Rating

Employee Rating

The process of bringing my car was extremely easy and quick, the representative that took my appointment was extremely helpful quick, the representative that took my appointment was extremely helpful More

by jennifer.lara50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 04, 2024 -

Camelback Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was easy and quick. Our team strives to provide helpful and efficient service, and it's great to know that our representative made a positive impression. We look forward to assisting you again in the future!

October 01, 2024

Dealership Rating

Employee Rating

Great service Great customer service thank you so much I highly recommend attention to detail highly recommend attention to detail More

by franks1071

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Dinwid, Mayra Flores, Antonio Flores, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Jonathan Castillo, Daniel Conway

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Oct 02, 2024 -

Camelback Toyota responded

Thanks, Frank! We’re thrilled to hear you enjoyed our service and appreciated the attention to detail. Your recommendation means a lot to us. We look forward to serving you again!

September 29, 2024

Dealership Rating

Employee Rating

No pressure deals and all were very transparent with all information. The sales staff was awesome. information. The sales staff was awesome. More

by MATTHEWARCHULETA.74

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesse Lopez , Justin Jensen

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Oct 02, 2024 -

Camelback Toyota responded

Matthew, thank you for your fantastic review! We're thrilled to hear you had a positive experience with our sales team. Transparency and a pressure-free environment are our top priorities. We appreciate your support and look forward to serving you again!

September 03, 2024

Dealership Rating

Employee Rating

Very friendly and professtional. Service was timely and notified when all was completed. Vechile was ready to go when i arrived. Service was timely and notified when all was completed. Vechile was ready to go when i arrived. More

by ERNDAWGVASQUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 11, 2024 -

Camelback Toyota responded

Thank you for the great review! We're happy to hear you had a friendly and professional experience with us, and that everything was completed in a timely manner. It’s always our goal to ensure your vehicle is ready when you arrive. We look forward to serving you again in the future!

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