Ryan Chan

Camelback Toyota responded

It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

Camelback Toyota responded

Thanks, Jeff! We're thrilled to hear you had a great experience with our team. We strive to make your time with us enjoyable, and it’s fantastic to know you appreciated the amenities. Enjoy your new Toyota!

Camelback Toyota responded

Thank you, Alejandra! We're thrilled to hear you had such a positive experience with our team. Your kind words about our customer service truly motivate us to keep delivering great service. We look forward to serving you again!

Camelback Toyota responded

Jose, we understand how concerning it can be when issues arise with your vehicle, and we appreciate your patience throughout this process. We aim to provide thorough and professional service to all our customers, and it's disappointing to hear that we fell short in your case. We want to ensure your concerns are addressed properly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always aims to go the extra mile, and your feedback truly motivates us to keep delivering top-notch service. We look forward to serving you again soon!

Camelback Toyota responded

It’s clear that the delivery process and incomplete vehicle setup fell short of expectations, and we want to address that. The delivery time and lack of knowledge regarding the EV setup are not reflective of the standards we strive to maintain. To further discuss your experience and ensure that these concerns are addressed, please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

Camelback Toyota responded

We understand your frustration with the back-and-forth communication regarding warranty coverage and the ongoing pulling sensation you're experiencing. We take pride in providing exceptional service, and it appears we fell short on this occasion. To ensure a thorough review and resolution, we'd like to put you in touch with Jimmy, our Service Manager, he can be reached directly at cbtservice@vtaig.com

Camelback Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was easy and quick. Our team strives to provide helpful and efficient service, and it's great to know that our representative made a positive impression. We look forward to assisting you again in the future!

Camelback Toyota responded

Thanks, Frank! We’re thrilled to hear you enjoyed our service and appreciated the attention to detail. Your recommendation means a lot to us. We look forward to serving you again!

Camelback Toyota responded

Matthew, thank you for your fantastic review! We're thrilled to hear you had a positive experience with our sales team. Transparency and a pressure-free environment are our top priorities. We appreciate your support and look forward to serving you again!