Ryan Burt

Bought a Toyota Camry last year at this place, was young and naive and got basically eaten alive. Salesman lied about some stupid shortage and how I would never be able to find another one for at least a ye and naive and got basically eaten alive. Salesman lied about some stupid shortage and how I would never be able to find another one for at least a year. Fast forward to now, I’m ten grand in the hole on this thing. Stay away from this place. More

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The entire staff of Brent Brown Toyota has always been friendly and professional. Each member of the sales teams always has a smile on their faces and are eager to help with any questions! The service d friendly and professional. Each member of the sales teams always has a smile on their faces and are eager to help with any questions! The service department is quick to check your car in and perform the required or requested maintenance. The 2024 Camry Hybrid LE on October 18th is the sixth vehicle we have purchased from your dealer. Todd Robinson was instrumental in all of these purchases. He is extremely knowledgeable of each vehicle we bought. He is excellent at his position. Each time we brought our vehicles to the service department, we have worked with Joel Kitchen. He has shown professionalism in checking our vehicle in, having the Maintenace performed in a reasonable time then checking to make sure we are happy with the service. I am amazed how quickly Andy Butcher gets us through the financial portion of our purchases. He is extremely efficient and explains the final portion of purchasing a vehicle. He is professional and very friendly and that makes us comfortable with our transaction. He is also a good mate. My last purchase of the 2024 Camry Hybrid Le was quick and efficient. I love my Camry LE with the upgrades and especially the fuel efficiency. What a smooth ride, a comfortable ride and a safe ride! OI would like to thank everyone who worked to make this purchase possible and to the maintenance people we have worked with over the years. We will always be a customer of Brent Brown Toyota. More

by James Ford Verified Customer Verified Customer

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The dealership has poor service all across the board. The individuals I dealt with were fantastic! Jose should get a raise! The person at the parts dept also deserves a raise! the service of my car is th The individuals I dealt with were fantastic! Jose should get a raise! The person at the parts dept also deserves a raise! the service of my car is the poor reflection. The oil change was done poorly. Over 2 hours with an appointment. The multi point check was forged. I think your retention structure is criminally outdated. If you would like to hear more from me, you can contact me via 801-636-7401 or email at burbleyno1@googlemail.com Thank you. More

by j3onb18 Verified Customer Verified Customer

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Attention to detail and kind servicemen describes the department. Timely service with clear instructions and explanations. department. Timely service with clear instructions and explanations. More

by Terrie nitta Verified Customer Verified Customer

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Worst experience I’ve ever had with a dealer. Very poor communication. Service advisor didn’t return my calls or texts. Tried calling the service manager and he also didn’t return my calls. Wait Very poor communication. Service advisor didn’t return my calls or texts. Tried calling the service manager and he also didn’t return my calls. Waited 3 weeks for parts to come in and I’m the one that had to call the parts department to see if parts came in. They were in after a week and I never got a call from the advisor. I’d still be waiting if I hadn’t called. Won’t be going back! More

by samower Verified Customer Verified Customer

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Rushed, difficult communication, tire rotation without balancing that caused me to return to the dealership immediately as the front end was shaking, all putting me in a time crunch. It added to my exper balancing that caused me to return to the dealership immediately as the front end was shaking, all putting me in a time crunch. It added to my experience with the purchase a year ago wich tops the list of worst dealership I have dealt with over the past 50 years of purchasing cars and trucks in many states. On a good note, the actual salesman I worked with when I purchased the 4Runner was very good. The only reason I will return to Brent Brown in Orem is because I purchased the maintenance plan. I regret having done that as well. More

by RAYDUFOUR Verified Customer Verified Customer

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The service was top notch. The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several peop The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several people who witnessed it, including us. An argument broke out between a customer and a service representative. They could have taken it to another room where they could have discussed it in private. But we all has to listen to it. More

by JCRAFT2 Verified Customer Verified Customer

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Were very courteous and helpful and got the job done in plenty of time. Will come back to service when needed plenty of time. Will come back to service when needed More

by WENMO1 Verified Customer Verified Customer

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Solid place to do Bussines, been my Toyota Parts service for years, Dee Dee in parts is real good at helping me Thank you for years, Dee Dee in parts is real good at helping me Thank you More

by Juan C Verified Customer Verified Customer

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Excellent service. Honest. Friendly. Efficient. Professional. Fast service. Pay attention to detail. Accommodate guest while waiting. Honest. Friendly. Efficient. Professional. Fast service. Pay attention to detail. Accommodate guest while waiting. More

by Tamara L Border Verified Customer Verified Customer

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