Ryan Brown

When we went to look at the vehicle they couldn’t unlock it due to a dead battery. The emergency key was not cut. The next day I followed up with the dealership multiple times to see if the problem was r it due to a dead battery. The emergency key was not cut. The next day I followed up with the dealership multiple times to see if the problem was resolved. I feel like they should have contacted me letting me know the vehicle was in service and again when they resolved the issue. The vehicle was in good condition except for the battery, check engine light and replacement key which was definitely not OEM. I agreed to purchase the vehicle if the issues were resolved- they fixed the battery- most likely charging it and not replacing it as they stated. They took the vehicle to a dealership to reset check engine light but failed to cut the emergency key as promised. I had to take care of that myself. They also stated that the oil was recently changed by them but I don’t believe that was true as it was at 80% of its life. During the purchasing of the vehicle it was mentioned that there was another person who was interested in buying the vehicle- I felt that was to put pressure on me to buy the vehicle which I felt was shady. The vehicle had a tracking system installed by them and they felt I needed to buy the tracking system $695.00- again this felt shady. I don’t think they removed the tracking system which I was told was illegal (not sure) - either way still felt shady. The vehicle was what I was looking for so I overlooked the other issues. I’ve never purchased a vehicle from a third party dealership and probably won’t do that again. More

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Very clean dealership with professional service advisors. Will return again. I was greeted immediately with hospitality and professionalism. Will return again. I was greeted immediately with hospitality and professionalism. More

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Without question the best vehicle purchasing experience I ever had. The entire team was exemplary from the moment I walked into the showroom until I drove my new Grenadier off the lot and even after. It’s on ever had. The entire team was exemplary from the moment I walked into the showroom until I drove my new Grenadier off the lot and even after. It’s only been a few days but I’m confident they’ll stand behind the truck for the long haul. More

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My experience with Elliott Bay was very good. I originally showed up without an appointment, and Ryan was able to help me pretty quickly and gave me a good test drive experience, and gave me all I originally showed up without an appointment, and Ryan was able to help me pretty quickly and gave me a good test drive experience, and gave me all the info I needed to make my decision. There weren't any crazy games or nonsense. Additionally, the staff were all receptive to my kid wandering around looking at the other cars, and playing with Ryan's dog. I never felt pressured or overwhelmed, and I would definitely purchase a vehicle from them again. More

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I had an amazing experience working with Ryan when buying my 2022 Honda Accord Sport! His customer service was outstanding — very friendly, welcoming, and genuinely helpful from start to finish. Ryan made th my 2022 Honda Accord Sport! His customer service was outstanding — very friendly, welcoming, and genuinely helpful from start to finish. Ryan made the whole process easy, stress-free, and even enjoyable. He answered all my questions with patience and made sure I felt completely comfortable with my purchase. I couldn’t be happier and would 100% recommend Ryan to anyone looking for great service and a great car More

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Easy process. Same as last time. Knew what I wanted and how m u I wanted to pay. They listen.. make it easy Same as last time. Knew what I wanted and how m u I wanted to pay. They listen.. make it easy More

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This is my third car from Elliot Bay! ! They always have clean fresh cars. Top quality. Always a friendly staff and not high pressure at all. Had a great time with Ryan, so nice and helpfu ! They always have clean fresh cars. Top quality. Always a friendly staff and not high pressure at all. Had a great time with Ryan, so nice and helpful . Check this place out 😃 More

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Great price on the exact car I wanted. Process was easy. First reach out to vehicle delivery took only 5 days. Process was easy. First reach out to vehicle delivery took only 5 days. More

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I appreciated the knowledge our salesman had of the Audi car we bought. The finance department was helpful and friendly. car we bought. The finance department was helpful and friendly. More

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Had an excellent experience working with Ryan at Elliot Bay Auto Seattle! He was knowledgeable, patient and made the entire car-buying process smooth and enjoyable. He listened to my needs, answered all Bay Auto Seattle! He was knowledgeable, patient and made the entire car-buying process smooth and enjoyable. He listened to my needs, answered all my questions thoroughly, and went above and beyond to ensure I was comfortable with my purchase. I highly recommend Ryan Brown to anyone looking to buy a car! More

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