Ryan Blankenship

We bought our our outback because of the safety features, loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 m loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 mile checkup AND offers for you to come back to go over any features you have questions about.. there are a few even previously owning a Subaru!!! Too notch. Absolutely love the Ascent, ride and handles effortlessly. More

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DANGEROUSLY MISDIAGNOSED. I reported noise on left axle, they said it was right cv axle. I trusted them to fix the noise, but I already had the right replaced a year ago. *As I reported noise on left axle, they said it was right cv axle. I trusted them to fix the noise, but I already had the right replaced a year ago. *As I was leaving, they said left side was still making noise?!* They tried to blame the repair done elsewhere, it was not a Subaru part, saying both sides were making noise. (No!) 1 of these axles had barely 20k miles and 1 had 170k. Which do you think is bad? They foolishly only test drove it in the parking lot. EMPLOYEE WAS AT MY HOUSE 3 HOURS waiting for a tow. Car knocking noise was worse, and it became clear it was urgent; I was scammed. I requested a refund. I was told they “don’t do refunds.” I live 90 min away, rarely go to STL, I wanted a refund to get the noise fixed properly at a local shop immediately. It’s not safe to drive- the cv axle could break. If it breaks, you can lose control or cause an accident, nobody knows when. They barely drove it but let me leave the dealership/take that risk! After I complained, they wanted me to drive the car 90 min to fix left side free. No, I can’t drive that far! It could damage surrounding parts, I could get stranded or hurt, and there are other drivers. I’m stuck. They offered to tow it, but a tow truck can’t get up my rural gravel road. Huge inconvenience; I was corned by their only offer of another repair- not a proper refund. I agreed to meet a tow truck at the base of my property with a loaner car. Seems nice, nope! I waited 11.30-12.50 for the initial loaner/tow truck. A guy showed up with a loaner car- NO tow truck. They forgot to call the tow truck or lied upfront! *Valet in loaner car said he was told directly to drive my car back to the dealership, he was never told about a tow.* They tried to persuade me via phone to give my keys to this man in my driveway to drive 90 min with a damaged cv axle. No! Dealership finally calls a tow, literally says “it’s on the way.” At 4pm, dragged out in incomprehensible/unforeseeable 30ish min increments (+calls/complaints/lies) a truck comes. Valet didn’t get a break. It’s uncomfortable; this man was on my property unplanned while I was home alone. It’s weird, stupid, unprofessional, dishonest, and costing me my whole day of work. Valet had to ride back in the truck, and he was not treated well by his employer. I care about it deeply. GM displayed POOR LEADERSHIP. He lacks adequate conflict resolution skills+ bragged on the phone about being at the top where he’s unaccountable to anyone. I don’t like his attitude/demeanor. He didn’t listen, was defensive, unapologetic, and insisted a damaged cv axle wasn’t dangerous. Bro! Employees can’t be honest? Problems come from the top, period. Short staffed, bad company climate, people in a rush, afraid of mistakes= bad boss. Employees are trying their best- they have to be given the right tools/coached. You messed up the diagnosis, you messed up again while trying to fix your own problem, then inappropriate on the phone. I think I’m due a refund. $940 cv axle joint repair. Did the wrong side, told me there is still noise, left a man at my house for 3 hours, made me wait 4 hours for a tow, I had to drive 3 hours to return the loaner car/pick up my own vehicle. Worth it, no. How you go about repairs? We disagreed about the lies, the GM said he would search his employees personal phones (not legal) and said he would “review the tapes” and hung up. I insisted, but wasn’t rude. They fixed left part, never should have happened, at what cost to me beyond $940!?I asked for time + safety. I offered to compromise with a partial refund for the time spent waiting for tow + returning loaner. GM told me they charge $200 for labor, how much should I get. for my time? TGM wanted the loaner car back; I was told I could use it as long as needed. Since families need this loaner, and I wanted my own car, I returned it the same day my car was fixed. GM has not issued a refund, has not returned my calls/emails, and is never there. More

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Sunset Hills Subaru was a great place to buy a car. Subaru is a special brand, and they really embrace that aspect of it. It made me feel like I was joining a family. Subaru is a special brand, and they really embrace that aspect of it. It made me feel like I was joining a family. More

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Tremendous Team/ Our Salesperson, Mr. Darius Alford was Exceptional- Very Professional, Polite and Very Knowledgeable regarding the Entire Subaru Line. Darius Alford was Exceptional- Very Professional, Polite and Very Knowledgeable regarding the Entire Subaru Line. More

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Rob and the sales team did exceptionally well with our trade, and assistance in purchasing our new Outback Touring XT. I look forward to working with their service team who have been doing a great job ser trade, and assistance in purchasing our new Outback Touring XT. I look forward to working with their service team who have been doing a great job servicing our vehicles for the last 7 years. Always a great experience working with the Sunset Hills Subaru team. More

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They were courteous, professional and helpful in the purchase of our new Outback. There were more perks with Subaru that with any other cars I have bought. purchase of our new Outback. There were more perks with Subaru that with any other cars I have bought. More

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Easiest car sale I've ever done! This was my second purchase from this dealership because of the great sales person and supporting staff. purchase from this dealership because of the great sales person and supporting staff. More

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Worst experience I've ever had at a dealership ever! Went to buy vehicle for my daughter who was with me. Then said vehicle sold already, after they said available. Daughter was almost crying when we left. to buy vehicle for my daughter who was with me. Then said vehicle sold already, after they said available. Daughter was almost crying when we left. Place is a joke. Sales Manager couldn't even call me back! Wouldn't buy water from this place of I was dying of thirst! It's a joke! More

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Respect for women buyers, no pressure, good deal I first looked at a used (demo) Subaru Ascent. Jim Carpenter was knowledgeable but laid back and let me test drive it by running an errand in the ca I first looked at a used (demo) Subaru Ascent. Jim Carpenter was knowledgeable but laid back and let me test drive it by running an errand in the car. When I came back asking if they had any others with the features I wanted and he suggested I would be better off with a new one...which I ordered the next day. No pressure, no haggling, and just exactly what I wanted for a reasonable price. They even arranged to have the cream colored leather trim on the dashboard dyed to match the rest of the black dash. I have left dealerships in the past when I felt like I would have gotten better service if I had been a man. No problems at Webster Groves Subaru! More

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Shay was super nice and knowledgeable. Also, Patty at the front desk was super nice; she even remembered my name. Really enjoyed talking to the managers as well. front desk was super nice; she even remembered my name. Really enjoyed talking to the managers as well. More

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