Ryan Arkens

I wish I could give a glowing review of this dealership, but I cannot. I can say that our sales rep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it’s a CPO with a but I cannot. I can say that our sales rep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it’s a CPO with a 125+ point “inspection”). Sales process was pretty easy, but inordinately long. Hours longer than I’ve spent at other dealerships. Once you sign the papers, they hand you a thumb drive with all your copies. I thought that was a pretty efficient way of doing things, but it makes it so you can’t thumb through your copies. (Is that on purpose?) I Didn’t realize till a few days later at home that the financing paperwork wasn’t included on the drive and they bold faced lied to me during the process to the tune of about $4,000. When speaking with the finance office, I asked in no uncertain terms if it was a Mopar Flexcare Warranty (used those exact words) and was told it was. Shockingly, they lied. It’s an aftermarket warranty where I was charged an additional $1000 for a “Auto Armour Screen Coating” over and above the $3,000 aftermarket warranty. Got in touch with Auto Armour to see what the product actually was and while chatting with them, we came to the conclusion that it was never even applied. I tried calling the dealer to cancel both products since they weren’t what I asked for and of course got thrown into some random VM box. Left a message, waited 24 Hrs - No call. Left another message and then sent a message to them using the form on their website. Received a reply from Ryan Arkens the Sales Manager, he said that he appreciated that I reached out before leaving an online review and that “I’ll have finance reach out via email to go over specifics today” well, that was 5 days ago, you blew it Ryan. During the wait, I’ve left 2 more messages and my wife left another. We’ve been ghosted ever since we signed the papers. Called the lender to make sure that the numbers we were given at the dealership matched what the lender had, luckily they matched. After owning it for a couple of weeks now I realize that Boucher doesn’t “Inspect” their CPO’s too well. How you don’t know a CPO doesn’t have working HEAT, I’ll never know. I swear Stevie Wonder did the inspection. No heat, broken cupholders, no working front park sensors, a buzz from the passenger door (there is a TSB on it), Service HV warning light has come on, TPMS system flaky. Those are just things that have jumped out at me, I haven't gone searching for issues. It already has an appointment for service at another dealership, I could only imagine what they’d screw up if I had it serviced there. This was my first, and last, purchase from a Boucher Group Dealership. More

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Fast, and clean. Everything was all ready to go when we got there. Very impressed. Christian was great. Made our deal and kept it. Everything was all ready to go when we got there. Very impressed. Christian was great. Made our deal and kept it. More

by Tomkaren01 Verified Customer Verified Customer

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Very pleased with the professionalism I received. I would recommend Troy to anyone looking for a vehicle. Troy was very courteous and polite. Thanks Frank Boucher. I would recommend Troy to anyone looking for a vehicle. Troy was very courteous and polite. Thanks Frank Boucher. More

by ktrak5 Verified Customer Verified Customer

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Randy is a great salesman and very helpful and hard working. Nate is also great to work with in finance. working. Nate is also great to work with in finance. More

by arronbutler88 Verified Customer Verified Customer

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great dealership have a nice selection of vehicles as great prices they will get you financed and out the door fast very nice people and no pressure great prices they will get you financed and out the door fast very nice people and no pressure More

by james martin Verified Customer Verified Customer

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great guy very very helpful the fastest purchase ever and very detail oriented would buy from this dealer again best in Wisconsin very detail oriented would buy from this dealer again best in Wisconsin More

by james martin Verified Customer Verified Customer

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The dealership was fine as this was the 4th truck I bought from this dealership. I did not appreciate being lied to about what they were going to sell my trade-in vehicle for. bought from this dealership. I did not appreciate being lied to about what they were going to sell my trade-in vehicle for. More

by ROCKHANNA502 Verified Customer Verified Customer

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The guy who did my financial paperwork was great. I haven’t been impressed with Ryan since the first time I was there. I didn’t have to deal with his this time around because I bought my lease out I haven’t been impressed with Ryan since the first time I was there. I didn’t have to deal with his this time around because I bought my lease out More

by CHADKLEMENCIC Verified Customer Verified Customer

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Our experience was ruined by Brady. We will drive to Madison or Chicago for our next VW purchase. We will drive to Madison or Chicago for our next VW purchase. More

by toybrid123 Verified Customer Verified Customer

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We were pleased with the courtesy they showed us. One of the better experiences we've had. One of the better experiences we've had. More

by JEFFGEIKEN Verified Customer Verified Customer

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