Rusty Wallace

Wallace Genesis is more of the same ol' shady car sales shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few e shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few emails: Got a confirmation. A sales manager proceded to called and confirm that very evening for the/my next days appointment. Car Available: Affirmative. Time: Affirmative — "I'll be there" The next day, before driving an hour to the Wallace Genesis dealer, I responded in the affirmative to yet another, "Good news about the car you are interested in ... it's still available!" And, ... Perhaps you've guessed where this is going ... Upon my arrival—NO VEHICLE; "Sorry, the car was sold ... we have a deposit on the vehicle. THIS after no fewer than four confirmations. Three confirmations over email, plus one verbal confirmation from the sales manager. In a world where your average retail chain can keep 50,000–150,000 skus under pretty tight inventory controls for the sake of online fufillment—surely a car dealership can keep tabs on 500-or-so $20k+ used cars. They certainly can—they choose not to. That's what you get when smoke-and-mirrors are your MO—A Shell Game. Note: I later noticed Wallace Genesis attempts to sell used car certifications at a hefty price on their used cars [$899 to $1999 that I noticed] — Nothing shady about that at all ... More

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The dealership is welcoming , comfortable , clean, friendly , professional, knowledgeable.. pleasant experience and would recommend it. friendly , professional, knowledgeable.. pleasant experience and would recommend it. More

by JYBEECHER Verified Customer Verified Customer

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Jay Gonzalez was awesome! If it wasn’t for him and his pursuit to close this deal. It would’ve been my 3rd time to walk out on Wallace Genesis in Stuart, FL. Thank you Jay!!! If it wasn’t for him and his pursuit to close this deal. It would’ve been my 3rd time to walk out on Wallace Genesis in Stuart, FL. Thank you Jay!!! More

by kenny456 Verified Customer Verified Customer

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Paul was good to work with again. His assistant Pj was very helpful. And Rico in finance was good. This is the second car I’ve bought at Wallace Hyundai. I’ll probably go there for my His assistant Pj was very helpful. And Rico in finance was good. This is the second car I’ve bought at Wallace Hyundai. I’ll probably go there for my next car More

by WPAGE1028 Verified Customer Verified Customer

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The simplest, straightforward buying experience I’ve ever had. Dealer personnel followed up from an online inquiry and the experience was very helpful, comfortable and real. had. Dealer personnel followed up from an online inquiry and the experience was very helpful, comfortable and real. More

by BPFORMAN Verified Customer Verified Customer

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Salesman was personable and knowledgeable about the vehicles. The process with finance and getting the car washed took a bit longer than it should have. vehicles. The process with finance and getting the car washed took a bit longer than it should have. More

by SCPERAU Verified Customer Verified Customer

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I was immediately welcomed upon entering the dealership and shown all cars Genesis has for sale. The salesman explained each car's features and the differences in price between the different models. and shown all cars Genesis has for sale. The salesman explained each car's features and the differences in price between the different models. More

by MTNMANBARLOW Verified Customer Verified Customer

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No pressure purchase friendly clean showroom and sales staff fair price and promised great future service staff fair price and promised great future service More

by PKENNEDY4150 Verified Customer Verified Customer

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AJ and Jay Gonzalez handled my vehicle lease. A very enjoyable experience. Both men are consummate professionals and are exceptional representatives of Wallace Genesis A very enjoyable experience. Both men are consummate professionals and are exceptional representatives of Wallace Genesis More

by ALLEVETT Verified Customer Verified Customer

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Everyone was very helpful-a real treat to work with you all!! Love the car!! all!! Love the car!! More

by EHEMINGWAY2 Verified Customer Verified Customer

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