Rusty Wallace

Bought a used car from them a week ago and it already has issues, doesn’t run right. Shakes when u accelerate. Glad they forced the extended warranty on me although it probably won’t even be covered. Do NOT issues, doesn’t run right. Shakes when u accelerate. Glad they forced the extended warranty on me although it probably won’t even be covered. Do NOT buy from them. More

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John Graner was the best! And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the custo And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the customer service was excellent. Plus my Volvo XC90 is soo cute ! More

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Do not buy a Volvo if you can help it from this dealer, or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning ( or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning (in South Florida) and was told they couldn't service my car until JANUARY. (My lease is up Dec, 31st, so quite convenient for them) I tried to trade it in, and that was when I learned that Volvo Finance does not allow you to trade your car in with any other dealer or even to return it to one of their own dealers. With other brands, you can sell your car and then buy out the end of your lease, or trade it in to another dealer for a new car (if, for instance, you wouldn't have air conditioning for 2.5 months). If that wasn't enough, Volvo started sending me notifications to have my end-of-lease inspection within the last 90 days of my lease, so I called Wallace Volvo and first spoke to Service and then to Sales to make the inspection appointment (which I was very clear about). The said to come in on Saturday at 11 am. When I got there after a 1 hour drive they said, we don't provide that service but we would love to sell you a new Volvo. Talk about coercion. So disgusted. I am paying full price for a non-working vehicle. The funny thing is, I almost bought this car. The only silver lining is that I now know Volvo's true colors. If service treats an end-of-lease potential repeat customer like this, imagine how little regard you would get if you already owned the car? Hope this helps someone else! More

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