Rusty Wallace

This is the absolute worst customer service I’ve ever dealt with. Had a phone conversation with the sales manager Cameron at 3 in the afternoon confirming they had the two vehicles that I wanted to see dealt with. Had a phone conversation with the sales manager Cameron at 3 in the afternoon confirming they had the two vehicles that I wanted to see on the lot. Left work early and drove 35 minutes specifically to this dealership arriving by 5 pm. I was told to ask for a sales manager and they knew I was coming because I expressed I did not want to waste my time driving there if the cars weren’t available. He assured me they were. I arrived at 5 pm and was given a sales person who put me on a golf cart and drove me around in the rain looking for the car instead of going to see if he could find it first. After looking for a while he told me it wasn’t available and I’d have to come back. I told him that I just spoke with someone 2 hours ago and they told me to ask for the sales manager so maybe they knew where the car was, and with that he got up and went into the manager box and told them he already told me the car isn’t there but I’m demanding to speak to a manager (loud enough for me to hear him in the waiting area). I explained that’s not really what happened, and the manager Tom explained that’s he was a melodramatic sales man . Pretty unprofessional all around; but long story short, both cars are in the service area and now that it’s AFTER 5:30, they can’t get them out. So I drove 35 minutes in the rain and got there a half an hour early only to be told that by the time the incompetent sales agent had figured out where the car was, we couldn’t see it. More

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This dealership is shady beyond belief! I came in wanting a Santa Cruz. I wanted the Limited trim level. They didn't have any on the lot in the color I wanted. They never mentioned they had I came in wanting a Santa Cruz. I wanted the Limited trim level. They didn't have any on the lot in the color I wanted. They never mentioned they had some at their dealership in Stuart (I never knew about the dealership in Stuart. I would have gone there!) While negotiating trade-in price of my car, they refused to give me my keys back when I wanted to walk. We weren't close on price and they held me hostage. They kept coming back to with different trade-in values and doing the shady routine of playing with the numbers to make it look like I was getting a good deal. I knew better, and kept asking for my keys and they refused to let me leave. We spent the better part of 1 1/2 hours on the trade-in and trying to walk! After talking to the manager, came to agreement on price of trade-in on my car. They then added a stipulation I could only choose from what was on the lot in Fort Pierce. I picked out an XRT, since a Limited was not on the lot in my color (they really could have gotten one from the Stuart location!) I asked when the XRT was delivered to the lot, they said "last week". As I was driving back home to New York a week later, I found the steering wheel and whole car to shake when I stepped on brakes at speed. I took it to dealership in New York and they said brake rotors are warped and need to be cut. So, I convinced Hyundai corporate to replace the rotors instead of cut them. While I was there, I asked the NY dealer and they looked it up in the system, the car was delivered to Wallace Hyundai Ft. Pierce in June 2023!!! That's not "last week" when I bought the car in March 2024! I was lied to! Now, I'm 1 month into ownership and I'm finding shards of broken glass all embedded in the carpet, under the seats, in the seat folds and cup holder. I never noticed that when I picked it up on delivery day. They didn't disclose the glass was shattered and replaced. This is a shady dealership! STAY FAR AWAY! AVOID WALLACE HYUNDAI of Ft. Pierce AT ALL COST!!!!! More

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THE WORST CUSTOMER SERVICE EXPERIENCE. If the DEVIL or a DOG I WOULD NOT RECOMMEND If the DEVIL or a DOG I WOULD NOT RECOMMEND More

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A wonderful experience! Joni, Rico and Brandon and the managers were all so mellow. Great price, no haggling and Joni, Brandon, and Rico were great. I love the car! Joni, Rico and Brandon and the managers were all so mellow. Great price, no haggling and Joni, Brandon, and Rico were great. I love the car! More

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Recent experience with the Service Department has been HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could g HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could go online and get an appointment within 4 weeks. I'm now dealing with an issue that has been going on for several months. The parts come in and they can't get me in for 2 months. Customer Service is rude! I can't get return calls! I try to get a hold of a manager and they won't transfer me. HORRIBLE, HORRIBLE, HORRIBLE!!! More

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Can’t service cars they sell. Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, ford, gm, Saab, Volvo, Audi, Acura - all got service within days. Beautiful 2023 Santa Fe calligraphy - useless with service. RUNAWAY FROM WALLACE STUART. More

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Service department in Stuart is the worst I’ve ever dealt with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he’s clearly spread too thin. Now I have another door handle issue & wishing there was somewhere else I could go. Tried calling service department, no answer & then a recording that hangs up without connecting. Love my Tuscan but I cannot recommend buying in Stuart if that’s where you’re going to have to get it serviced. More

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Service shop is terrible. Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Grea Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Great service when your buying a car. They dont give a crap about you afterwards More

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