Rusty Tiongson

Rusty is hands down the best person i've met at a dealership. He's very knowledgeable about the vehicle and took care of me through and through. I loved the transparency of the dealership with regard dealership. He's very knowledgeable about the vehicle and took care of me through and through. I loved the transparency of the dealership with regards to pricing, and also the no xx attitude. I walked out with the car in under two hours.. If only all the dealership could be like the Mercedes of Santa Rosa and everyone could be like Rusty! More

by dollarzhu Verified Customer Verified Customer

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Rusty was very knowledgeable, helpful and not pushy. I don’t know who Herbert is so I can’t evaluate him. I don’t know who Herbert is so I can’t evaluate him. More

by az2 Verified Customer Verified Customer

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Sarah and Bill in the service department treated us and our Mercedes wonderfully. We have frequented this service department for more than a decade and it’s for a reason. The folks that run this service de our Mercedes wonderfully. We have frequented this service department for more than a decade and it’s for a reason. The folks that run this service department do a wonderful job of keeping with the times. Our Mercedes still feels as reliable as the day we bought it. More

by WEHRFRITZ Verified Customer Verified Customer

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Excellent service. Fast appointment. Picked up the car and left one. Professional, courteous. Thank you! Fast appointment. Picked up the car and left one. Professional, courteous. Thank you! More

by Judith Axelsen Verified Customer Verified Customer

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Yesterday I purchased my first Mercedes after owning BMW and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful to Rusty, and will definitely recommend him to other family and friends. More

by Sukhjinder Sandhu Verified Customer Verified Customer

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Excellent customer service in a timely manner, polite and informative. Friendly attitude and polite customer service informative. Friendly attitude and polite customer service More

by smj.sfo Verified Customer Verified Customer

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Amazing! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! More

by mei Verified Customer Verified Customer

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🌟 5-Star Review for Mercedes-Benz of Santa Rosa and Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth and rewarding thanks to Rusty Tiongson, my sales consultant. Living over 500 miles away, I knew buying a vehicle sight unseen would require trust, diligence, and outstanding communication. Rusty delivered all three and more. From the very beginning, he went above and beyond to help me evaluate the car thoroughly. He was consistently available to answer my many questions about every detail of the vehicle’s features and condition, and even took the car to an independent mechanic for a pre-purchase inspection (PPI). He also provided numerous photos and updates to verify specifications and functions, ensuring that I had complete confidence in my decision. Rusty’s professionalism, transparency, and genuine care made this one of the best car-buying experiences I’ve ever had. We negotiated a fair and reasonable price based on the PPI findings and comparable market values. I also want to recognize the manager and service team for their integrity and efficiency. When a check engine light appeared on the day the car was scheduled for pickup, the dealership’s service department immediately diagnosed and replaced the throttle position sensor before release. Tiffany Weber from the service department kept me informed throughout the process, and I truly appreciated that the dealership ensured the vehicle was in perfect condition before delivery. It was also reassuring that my purchase included a 3-month/3,000-mile drivetrain warranty, a welcome extra measure of peace of mind. Finally, I was fortunate with the auto transport company the dealership helped coordinate — communication was top-notch, and they even upgraded to enclosed transport at no extra cost. The car arrived within 24 hours, safely and in flawless condition. Overall, this was an exceptional buying experience, and most of the credit goes to Rusty Tiongson. Without his patience, thoroughness, and commitment to outstanding service, I would not have had the reassurance to make such an informed decision from afar. I wholeheartedly recommend Rusty and the Mercedes-Benz of Santa Rosa team to anyone looking for honesty, professionalism, and a customer-first experience. ⭐️⭐️⭐️⭐️⭐️ More

by raddoc888 Verified Customer Verified Customer

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