Russell Sackett

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. Prestige or their fake warranties do not stand by their word at all. This is prestige last chance to do what’s right befor legal action is taken. More

Report | Print

made a deal, paid over phone, w good faith they would do all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, n all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, no one would work w us to remedy it. I had proof from email what we agreed upon and no manager would call us back after they would say they’d look into it and get back with us. Do not buy without things being done first. THEY JUST LIE OVER AND OVER, ALL OF THEM - sales guy and several managers. More

Report | Print

Need to be zero. . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other m . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other manager seemed more interested in pushing me to agree to a number than in showing me the car underneath when we ask or addressing my concerns. When I asked to see the car's under, I was met with resistance and told that we have to agree with number in order for him to show us the car underneath when we asked. . The salesperson didn't even bother to accompany me on the test drive, which left me feeling ignored and unvalued. Prestige hit the worst cold sales and manager experience, Do Not go to dealership , I told the manager that we need to see the car underneath and he response was the only has 5 bay and I told him he could just had a jack and have one of his mechanic to lift the car up but oh course he want to run our credit first . I am so disappointed with this dealership. To make matters worse, the manager was rude and dismissive when I expressed my dissatisfaction. It's clear that this dealership prioritizes making a sale over providing good customer service. I would not recommend Prestige Auto Mall to anyone. There are plenty of other dealerships that will treat you with respect and honesty. Customer comes first … Now I see why they have bad reviews . Do not come here please .Do not waste your time time More

Report | Print