Russell Folden

From the first phone call I had inquiring about the vehicle I Purchased I had a great experience. I called and spoke to Russell, first off he was very professional, extremely knowledgeable and had grea vehicle I Purchased I had a great experience. I called and spoke to Russell, first off he was very professional, extremely knowledgeable and had great customer service. He took the time to explain and be fully transparent with over the phone which made me decide to go into the dealership to try and work out a deal. Once I got there he was once again very professional, extremely polite and hospitable showing me around the dealership before we sat down to get into the numbers for the purchase. Everything he had quoted me over the phone was exactly that no hidden fees, costs or anything of the sort. Very straight forward in fact he actually saved me some extra money with a Costco membership deal they were running. It was truly a breath of fresh air dealing with Russell. Now moving on to finance my experience continued. We met with Talia and let me tell you she was a delight to work with as well. Everything straight forward to pushy sales approach explained all the extended warranties and packages and even advised me on the ones to not get. Talia was very patient, professional and polite took the time to answer all my questions and make sure I was comfortable with the decisions I was making. I was overall extremely pleased and stratified with the staff and level of customer service from HARDIN BUICK GMC. I will always remember this experience and will think of this dealership first when I or someone in my family is looking to purchase our next vehicle. More

by ARASHMZADEH21 Verified Customer Verified Customer

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Russell Folden was excellent and gave me the best car leasing experience I have ever had. He found the car I wanted quickly at the price I wanted. Most importantly, he was not pushy which is very importa leasing experience I have ever had. He found the car I wanted quickly at the price I wanted. Most importantly, he was not pushy which is very important to me. I would highly recommend him. More

by Aevans Verified Customer Verified Customer

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GMC 2025 review When it comes to my experience at Hardin Buick GMC, it was not good! #1 the financing rate that was being offered on their website at the time was 0.5% with 90 days deferred payment Hardin Buick GMC, it was not good! #1 the financing rate that was being offered on their website at the time was 0.5% with 90 days deferred payments for 3 years. When they gave me the contract the 90 day deferral was stated on it. Russell Folder (sales person) and finance person said they knew nothing about those terms (even though it’s advertised on the website). I asked them to update the contract to include this information. They both went to check and when they returned they stated there is no special financing offered. After much debate, they finally gave in and revised the contract. My Son had a similar issue regarding financing when he picked up his truck last week (he actually bought a truck a week before me and referred me to this dealership) he was given 45 day payment deferral instead of the 90 days. They told him if he deferred his payments for 90 days, his rate would go up. #2 the window sticker stated a console safe was included and it was missing from the vehicle. Russell wouldn’t accommodate the window sticker saying “even though the window sticker states it comes with a console safe, that I didn’t pay for it” and was attempting to get away without providing the safe. Finally he went and got it and said “I could install it myself”. Extremely UNPROFESSIONAL! #3 I spoke with a manager (with Russell present) about the situation and the extreme lack of professionalism by Russell, financing fiasco and the missing safe. At that time, Russell called my son and I liars and walked away without completing a walk through to show me the features/options of the truck. The manager then gave me the keys to my truck and left us standing there as well. Finally another salesman came out to show me briefly the features/options of the truck. The reason I bought from this dealership was because the truck has all the options I wanted. Other than that, I will NEVER recommend anyone to this dealership. It is sad that my son & I bought over $130,000 on 2 vehicles from dealership a week apart and were treated with such ignorance and disrespect, as though they did us a favor. This was suppose to be a special time for me and my son getting GMC trucks at same time and it was a 65th birthday present for me, but this experience left a sour taste. I DO NOT RECOMMEND this dealership to anyone! More

by dherrera1959 Verified Customer Verified Customer

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Russell treated us great. was award of everything on our vehicle to show us would definitely refer him to a friend was award of everything on our vehicle to show us would definitely refer him to a friend More

by maorpapro Verified Customer Verified Customer

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Exceptional service, work done correctly and prompt. Highly recommend this service department. I feel like I know these guys from a long time every time I walk in to the office. Highly recommend this service department. I feel like I know these guys from a long time every time I walk in to the office. More

by tupapi800 Verified Customer Verified Customer

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Employees are always friendly, never pushy. They'd truly want to sell you a vehicle and will help you as much as possible. They'd truly want to sell you a vehicle and will help you as much as possible. More

by jimandruthie8 Verified Customer Verified Customer

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Did not supply all the papers took me three months to get it registered you didn’t supply all the papers got penalized on tax because you didn’t tell me about it it registered you didn’t supply all the papers got penalized on tax because you didn’t tell me about it More

by ddmccafferty Verified Customer Verified Customer

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Responsive, but missed pre sale inspection items like broken tailgate and light in the bed. broken tailgate and light in the bed. More

by trevor.labarre Verified Customer Verified Customer

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We visited several dealers looking for just the right vehicle to lease. Woody Rogers and his team went the extra mile to find just what I was looking for and at the price I could afford. This was my four vehicle to lease. Woody Rogers and his team went the extra mile to find just what I was looking for and at the price I could afford. This was my fourth leased car and definitely the best experience yet. I didn’t have to spend hours at the dealership and negotiate back and forth. I highly recommend this dealership. More

by SHAIGHT Verified Customer Verified Customer

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I am so happy that my husband and I went to Hardin Buick in 2015 to look at Buicks. I love my Buick and I love the dealership. I highly recommend them. Jewell Dobernecker in 2015 to look at Buicks. I love my Buick and I love the dealership. I highly recommend them. Jewell Dobernecker More

by mrsdandtcm Verified Customer Verified Customer

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