Russell Coutu

Contemporary Automotive is the best auto repair shops for Chrysler products. Great care is taken everytime with repairs on my 2019 Grand Cherokee. Chrysler products. Great care is taken everytime with repairs on my 2019 Grand Cherokee. More

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Simply put: purchased a new Ram, Cody and all the management did everything right and I left with a new truck feeling very good about the experience. management did everything right and I left with a new truck feeling very good about the experience. More

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Our purchasing experience. at Contemporary was excellent. Very happy with the my new Ram truck. at Contemporary was excellent. Very happy with the my new Ram truck. More

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I just bought a new Ram 2500 from Contemporary. Stephen and Jacob were very pleasant to deal with. Stephen did a great job putting together a fair deal on my trade and working the pricing of the n Stephen and Jacob were very pleasant to deal with. Stephen did a great job putting together a fair deal on my trade and working the pricing of the new truck to better meet my budget. I felt that he was genuinely trying to make sure I was happy and earn my business. Jacob did a great job going over the features of the truck and gave a nice tutorial about using the uconnect 12 computer system. He was very knowledgable about all the options that my truck came with. I left with a new truck and was very happy with the experience. I highly recommend Contemporary Automotive More

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Contemporary Chrysler Dodge Jeep went above and beyond when helping to repair my Jeep after it had electrical problems. when helping to repair my Jeep after it had electrical problems. More

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I would give them zero stars if it was an option & I strongly recommend people stay away from this dealership. I had to go to another dealership to get my car fixed because of the way the General Man strongly recommend people stay away from this dealership. I had to go to another dealership to get my car fixed because of the way the General Manager, Russell Coutu, of this dealership in Milford NH (Contemporary Chrysler Dodge) treats his customers!!! I also submitted a complaint to Chrysler Dodge Corporate about this person this past weekend!!! I called this Chrysler/Dodge dealership in Milford NH to talk to them about getting my UConnect system, which was failing, fixed/replaced at Chrysler's expense because the car only had 24,000 miles on it which is WAY UNDER the 36,000 mile warranty and the car was only ~6 months past the 3 year mark but the car was still 3 years old...AND other people who were actually beyond the 36,000 mile mark and/or 3 year mark got theirs fixed at Chrysler's expense...plus I found out that Chrysler has known about this problem for years & did nothing AND there is actually a Class Action Law suit going on because of this problem. I told him that I had been communicating with "DodgeCares" on the Challenger forum about this & DodgeCares told me to take the car to a dealership to get the problem "diagnosed" BUT Russell Coutu said he'd never heard of DodgeCares & said they were probably not affiliated with Dodge/Chrysler (that turned out to be incorrect...they ARE Chrysler). Russell Coutu wouldn't work anything out & he was going to make me pay out of pocket!!! He was EXTREMELY rude & obviously doesn't know how to handle nor does he care about unhappy customers. He said right out that it would come out of my pocket so then I got pissed off & told him I may have to start another class action law suit (or there was one guy that was thinking of starting a new one & wanted to know if anyone wanted to be included) and go to social media or local news to warn people not to get a Dodge car because of this & he wasn't helping a VERY unhappy customer ...so he then said he wasn't trying to help me, he didn't want to talk to me, and he doesn't care if I sue or go to social media or local news to warn people to not buy Dodge cars and make a complaint about him...he told me to go ahead and do what I said I was going to do and then gave me his name to make the complaint...Well I ended up getting the car fixed at no expense to me, with a 2-year warranty on the UConnect system...AT ANOTHER DEALERSHIP who did not treat their customers like s#!+. The General Manager, Russell Coutu is a complete !@@$er because of how he mistreats people, specifically customers and should not be in this business because of the way he treats customers!!! More

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I bought a Dodge Charger from the dealership a year ago. Originally in the deal, it was included in the deal that the climate control was to be fixed as I noticed there was an issue with the passenger side Originally in the deal, it was included in the deal that the climate control was to be fixed as I noticed there was an issue with the passenger side air conditioning not working too well. I was told it was not a big deal, probably just something that needed to be cleaned or a small motor to be replaced—nothing to worry about or cancel the deal over (my mistake). Fast forward a year of going back and forth just trying to get my passenger side air conditioning fixed by the service department who claimed they could do nothing until I could duplicate the problem for the although I’ve explained numerous times it happens at random. Finally fed up I drove straight from work to the dealership without shutting off my car to provide them the car with the problem duplicated. They “fix” the problem and I pay a $50 fee with my extended warranty. Fast forward 8 days it stops working and again I have to come back for probably the 6th time. I’m fed up but FINALLY this nightmare is over and I can NEVER deal with this dealership again. But just to my luck I pick up my car. AC is working but there is a gigantic crack in my windshield the service department is not taking responsibility for. The dealership will not take responsibility for it because I drove 2 minutes down the road off the lot (I noticed the crack when I adjusted my mirror driving). I did not know it was the customers job to reinspect their vehicles in the lot before driving off after having a service. I brought the car straight back after noticing the crack and was greeted by a service manager who could care less and tried to tell me in the 2 minutes I drove down the road a rock hit my windshield or a I already had a crack (false my car was in perfect condition when it was dropped off) and it magically spread while in their care. After getting angry and raising my voice and dropping curses while going back and forth with the service manager who belittled me and called me a “little girl”, I managed to have them agree to review the tapes. Of course after reviewing these tapes they still are standing their ground that this damage magically happened in the two minutes after I drove off the lot. Bottom line my vehicle was damaged under their care and now I have to come out of my pocket for it. This business is deplorable and disgusting. Please go elsewhere. More

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Beautiful Showroom, Terrible Service Department The service dept over promises and they aren’t very competent. They keep your car for days, and don’t get to the problem. They are very disorganized a The service dept over promises and they aren’t very competent. They keep your car for days, and don’t get to the problem. They are very disorganized and don’t read what your car was brought in for. They give Jeep a bad name. More

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Awesome car buying experience If you are looking for a great deal and an excellent selection of vehicles you gotta checkout contemporary. The staff was knowledgeable, kind and resp If you are looking for a great deal and an excellent selection of vehicles you gotta checkout contemporary. The staff was knowledgeable, kind and respectful of my time and needs. They found the perfect car for my wife and we couldn’t be happier More

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Exceeded my expectations I was referred to Contemporary Jeep based upon their experience and commitment to meeting customers expectations. When I arrived I was greeted by the I was referred to Contemporary Jeep based upon their experience and commitment to meeting customers expectations. When I arrived I was greeted by the General Manager, Russell, who immediately put me at ease and handed me off to his expert on Jeeps, Don. Don worked with me, showing me a number of different Jeeps and explaining the nuances of each model. I never felt rushed or pressured. When I knew which model I wanted, they unfortunately did not have that model and specs on site. Don assured me he would find the car I wanted and in a few days did exactly that. I now have the Jeep I wanted and the beginnings of a great relationship with a great car dealership. Thanks again! More

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