Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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4.9
173 Reviews
4.9

173 Reviews

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173 Reviews of Russel Lilly

December 18, 2025

Dealership Rating
Employee Rating

I have been a customer for 10 years & have had very professional service from all service personal & management. My Service Advisor with Marcus Adkins was out standing & he kept me informed on my opt More

by Don137547
Recommend Dealer
Yes

Other Employees Tagged: Erwin Chambers Jr., Chris Rusk , An Asian employee who took care of my

Dec 18, 2025

Brandon Tomes Subaru responded

Don137547, thank you for sharing 5-stars and noting your experience working with Marcus in service. We greatly appreciate your business and your feedback. See you next time. Thanks again!

November 26, 2025

Dealership Rating
Employee Rating

Really sharp looking dealership. Brandon my sales person was very good as he found me a car that I would like and then thru the read in of my car and purchase of the new car a certif More

by m_broughton
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Bailey Reid, Chris Rusk , William Eagling, Not sure of name or job title but finance guy working with Brandon and last guy you see with all paperwork was great as well

Nov 29, 2025

Brandon Tomes Subaru responded

m_broughton, thank you for sharing 5-stars and noting Brandon was great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 11, 2025

Dealership Rating
Employee Rating

Been my favorite since the first Subaru. Just got our new one with same awesome service. They worked with us to reach a price we were happy with and both sides could agree on. Glad to still More

by hungerfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Williams

Mar 12, 2025

Brandon Tomes Subaru responded

hungerfan, thank you for sharing 5-stars! We're glad to hear our team provides awesome service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 08, 2025

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Employee Rating

The attention and care to what the customer is looking for in a car purchase and matching that to what is possible. More

by ktempleton75
Recommend Dealer
Yes

Other Employees Tagged: Dylon Fortier, Christopher Gandara - sales department (5 stars)

Feb 08, 2025

Brandon Tomes Subaru responded

ktempleton75, thank you for sharing 5-stars and noting great attention and care from our team! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 03, 2024

Dealership Rating
Employee Rating

We have been providing services at this dealership for many years and have had a very good experience. Russell is always attentive and willing to help! More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Griffin

Sep 03, 2024

Brandon Tomes Subaru responded

Tatiana, thank you for sharing 5-stars! We're glad to hear our team Russell is always attentive and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

August 19, 2024

Dealership Rating
Employee Rating

We were treated like family from the moment we walked in the door. Chris Gandara was enthusiastic but also patiently answered all of our questions. He showed us two cars, compared the options, and then bega More

by missd250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Dylon Fortier, Chris Gandara

Aug 20, 2024

Brandon Tomes Subaru responded

missd250, thank you for sharing 5-stars and noting that Chris, QB, Russell and Dylon did a great job serving you! We appreciate your praise and look forward to serving you additionally in the future. Enjoy the new car. Take care!

June 13, 2024

Dealership Rating
Employee Rating

Ozzy was our sales person and he answered all of our questions and explained everything. He also helped make the purchase of our new car a pleasant experience. Everyone one we came in contact with was v More

by AKH700
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Sungec

Jun 13, 2024

Brandon Tomes Subaru responded

AKH700, thank you for sharing 5-stars and noting that you had a good experience shopping with Ozzy! We appreciate the opportunity to serve you and look forward to your future visits. Enjoy your new ride! Thanks again!

June 02, 2024

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Employee Rating

Wanted to update to obe of the last 2024 Subaru Forester Wilderness models, in my preferred color and option. My sales agent Nick C. Was able to locate one in the supply pipeline. 2 weeks later i accepted d More

by MARKBICKEL.COM
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Reid, Zaid Alia, Kaylah Casasola , Nicholas Jones, cornelius william, Patrick Varassi: 5 stars

Jun 03, 2024

Brandon Tomes Subaru responded

MARKBICKEL.com, thank you for sharing 5-stars and noting that Nick and Patrick provided a great experience again for your seventh Subaru! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 28, 2024

Dealership Rating
Employee Rating

Been dealing with this dealership for many years and this is the 8th vehicle purchased with them. Know many of the employees like family. Never done us wrong and will continue to do busy with them. More

by jturru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Roger Venegas

May 28, 2024

Brandon Tomes Subaru responded

jturru, thank you for sharing 5-stars and noting your time with us for your EIGHTH purchase. WOW! Thank you for the continued business. We appreciate your endorsement and look forward to serving you again. See you next time. Take care!

March 27, 2024

Dealership Rating
Employee Rating

This is the third car I’ve purchased from Brandon Tomes Subaru. Great service and treated fairly. More

by MWATKINS007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, William Eagling

Mar 27, 2024

Brandon Tomes Subaru responded

MWATKINS007, thank you for sharing 5-stars! We're happy to hear our team provides great service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

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