Russel Lilly
Russel Lilly at Brandon Tomes Subaru
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Russel Lilly

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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4.9
169 Reviews
4.9

169 Reviews

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169 Reviews of Russel Lilly

September 03, 2024

Dealership Rating
Employee Rating

We have been providing services at this dealership for many years and have had a very good experience. Russell is always attentive and willing to help! More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Griffin

Sep 03, 2024

Brandon Tomes Subaru responded

Tatiana, thank you for sharing 5-stars! We're glad to hear our team Russell is always attentive and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

August 19, 2024

Dealership Rating
Employee Rating

We were treated like family from the moment we walked in the door. Chris Gandara was enthusiastic but also patiently answered all of our questions. He showed us two cars, compared the options, and then bega More

by missd250
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Dylon Fortier , Chris Gandara

Aug 20, 2024

Brandon Tomes Subaru responded

missd250, thank you for sharing 5-stars and noting that Chris, QB, Russell and Dylon did a great job serving you! We appreciate your praise and look forward to serving you additionally in the future. Enjoy the new car. Take care!

June 13, 2024

Dealership Rating
Employee Rating

Ozzy was our sales person and he answered all of our questions and explained everything. He also helped make the purchase of our new car a pleasant experience. Everyone one we came in contact with was v More

by AKH700
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Sungec

Jun 13, 2024

Brandon Tomes Subaru responded

AKH700, thank you for sharing 5-stars and noting that you had a good experience shopping with Ozzy! We appreciate the opportunity to serve you and look forward to your future visits. Enjoy your new ride! Thanks again!

June 02, 2024

Dealership Rating
Employee Rating

Wanted to update to obe of the last 2024 Subaru Forester Wilderness models, in my preferred color and option. My sales agent Nick C. Was able to locate one in the supply pipeline. 2 weeks later i accepted d More

by MARKBICKEL.COM
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Reid, Nicholas Jones, Zaid Alia, Kaylah Casasola , cornelius william, Patrick Varassi: 5 stars

Jun 03, 2024

Brandon Tomes Subaru responded

MARKBICKEL.com, thank you for sharing 5-stars and noting that Nick and Patrick provided a great experience again for your seventh Subaru! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 28, 2024

Dealership Rating
Employee Rating

Been dealing with this dealership for many years and this is the 8th vehicle purchased with them. Know many of the employees like family. Never done us wrong and will continue to do busy with them. More

by jturru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass , Roger Venegas

May 28, 2024

Brandon Tomes Subaru responded

jturru, thank you for sharing 5-stars and noting your time with us for your EIGHTH purchase. WOW! Thank you for the continued business. We appreciate your endorsement and look forward to serving you again. See you next time. Take care!

March 27, 2024

Dealership Rating
Employee Rating

This is the third car I’ve purchased from Brandon Tomes Subaru. Great service and treated fairly. More

by MWATKINS007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, William Eagling

Mar 27, 2024

Brandon Tomes Subaru responded

MWATKINS007, thank you for sharing 5-stars! We're happy to hear our team provides great service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

March 24, 2024

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Employee Rating

Our family has purchased 4 vehicles from Brandon Tomes. I think that says it all. More

by CJCHARTERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass , Victor Baro, David Celis

Mar 25, 2024

Brandon Tomes Subaru responded

CJCHARTERS, thank you for sharing 5-stars and noting your family purchasing FOUR vehicles from us. We appreciate your continued business and your endorsement. We look forward to serving you additionally in the future. Best wishes!

February 16, 2024

Dealership Rating
Employee Rating

This is my third purchase from Brandon Tomes Subaru. I have found the sales experience to be professional and transparent, the sales people I have dealt with to be especially friendly, helpful and know More

by DAN@WISDOMINLEADERSHIP.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Tomes , Roger Venegas

Feb 16, 2024

Brandon Tomes Subaru responded

Dan, thank you for sharing 5-stars! We're pleased to hear our team is professional, transparent and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

December 27, 2023

Dealership Rating
Employee Rating

My experience with Eric Williams for my trade-up was exceptional. He cares about the customer, customer experience, and his commitment to the customer and a great person. Thank you to all that made my e More

by D_AGOSTA1127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass , Denise Watson, Eric Williams

Dec 27, 2023

Brandon Tomes Subaru responded

D_AGOSTA1127, thank you for sharing 5-stars! We're happy to hear Eric Williams provided an exceptional experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

November 18, 2023

Dealership Rating
Employee Rating

Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w More

by THESAMIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: LC Agramont , Roberto Coto, Jonathan Daniells, Denise Watson

Dec 05, 2023

Brandon Tomes Subaru responded

THESAMIM, we are sorry to hear that your experience stopping in for just an oil change ended up with a rotation by mistake too. Our Service Director, Edmond Elder noted he reached out by phone to apologize for it and see what we could do to make it right. We want to note that we appreciate your business and your feedback and we look forward to providing you improved experiences on future visits. Take care and best wishes!

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