Russ Durkan | Page 17

I had such a great experience working with Russ Durkan! From our first conversation, it was clear he was extremely genuine, and he made me feel like a family friend. After hearing my situation, Russ, as we From our first conversation, it was clear he was extremely genuine, and he made me feel like a family friend. After hearing my situation, Russ, as well as Chuck Hill, went above and beyond to make sure I was well taken care of. The whole process a breeze from the beginning to the end and I’m very grateful to have been able to work with such great, trustworthy people. Thank you so much! More

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HANDS DOWN. The best customer service I have ever had. Russ and Joelle treated us like family. They spent hours with us helping us to set up financing, insurance The best customer service I have ever had. Russ and Joelle treated us like family. They spent hours with us helping us to set up financing, insurance, and going over all the details of our lifetime warranty. We couldn’t be more grateful for their kindness, and energetic and contagious personalities. Thank you so much to the whole team at Schrier Automotive for the phenomenal experience! Words cannot describe how awesome this team is. Would recommend to anyone and everyone. Thanks again!!!! More

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Russ was great to work with. He was very transparent throughout the whole process. No pressure at all. Highly recommend He was very transparent throughout the whole process. No pressure at all. Highly recommend More

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Russ was great to work with. He was very transparent throughout the whole process. No pressure at all. They made the car buying experience as easy as possible. Highly recommend. He was very transparent throughout the whole process. No pressure at all. They made the car buying experience as easy as possible. Highly recommend. More

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2 time car sales champ. Russ has sold us 2 vehicles now. Each time has been a great experience . We really appreciate the help, courtesy and above and beyond effort their whole team puts in . No rush , no Each time has been a great experience . We really appreciate the help, courtesy and above and beyond effort their whole team puts in . No rush , no pressure and laid back. And that's why we will buy a third from them . Thanks everyone at schrier . More

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Ernie was a great salesman, didn’t even feel like a salesman. This experience felt like I was talking to a friend. He was very straight forward and answered all of my questions without any hesitations. salesman. This experience felt like I was talking to a friend. He was very straight forward and answered all of my questions without any hesitations. Sold me a great vehicle and showed me a similar one, which I appreciated, but I stuck to the one I came to look at in the beginning. Thank you Ernie. More

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Russ and the entire Schrier crew were nothing but kind as I searched for a new vehicle on short notice. I was provided many quality options in my price range as soon as I made an inquiry, and the process of I searched for a new vehicle on short notice. I was provided many quality options in my price range as soon as I made an inquiry, and the process of buying was quick and painless. Russ was straightforward about the vehicle’s history and any cons that a car had. I recommend! More

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Great service. Overall a very easy car buying experience. I would do business with them again. I would do business with them again. More

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I ordered this car, sight unseen and it arrived exactly as advertised. Russ, Chuck and Joelle were extremely helpful and responsive to my questions. I would certainly recommend Russ and Schrier Automot as advertised. Russ, Chuck and Joelle were extremely helpful and responsive to my questions. I would certainly recommend Russ and Schrier Automotive to my friends and family. Thank You, all. More

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An anomaly began when I called Schrier Automotive about a Mustang GT and Russ answered. He was warm, friendly, and a knowledgeable salesman, whose personality beamed with the love of automobiles and people. Mustang GT and Russ answered. He was warm, friendly, and a knowledgeable salesman, whose personality beamed with the love of automobiles and people. After discussing the equipment and options, the car seemed a perfect fit and I described my trade-in. Russ called back in a few minutes with a quote. I knew what my trade was worth and the fair value of the Mustang and I couldn’t do that deal. Russ responded, “what can you do?” After some thought, I had a walk-away-price and made the offer. There was discouragement in his voice but Russ said, “well, I’ll give your offer to Chuck (the sales manager).” Now, this has always been the dreadful part of buying a car; the seemingly endless offer-counter offer where the dealership scratches and claws the price upward until they have milked it for the last $50. And in the meantime, the salesman, pretending to be my new best friend, bombards me with questions that will help them determine how bad I want the car and how much I am willing to pay. Russ and Chuck, in contrast, did not play that game. The next morning, Russ called back and said, “I had to talk Chuck into taking your offer, but we’ll do the deal.” I’ve listened to salesmen’s rhetoric before and you can tell when they are not sincere or truthful. So I believe that somehow, Russ knew that was my walk-away offer and being a skilled closer encouraged Chuck to accept it. It was a 3 hour drive to Schrier’s, and on the way, Chuck called me with a short cut across Omaha that saved me 40 minutes. Chuck, has 40 years experience in the car business and was a busy man, but never-the-less, suggested I call him back with any complications with the short cut. He was kindhearted, helpful, and easy to talk to. Schrier Automotive has a beautiful facility perched on a hill with windows on three sides that give a panoramic view of the city. The interior boasted upscale business décor fresh, clean, and immaculately maintained. When I drove in, Russ was already outside beside the Mustang. During a thorough inspection and a test drive, I learned that it was Russ’s day off and he had planned to golf on that 70 degree December day. But he came in anyway to accommodate my schedule. Now that is dedication. Chuck already had the documentation prepared and 10 minutes later I was off-loading my bags and belongings from my trade-in into my new car. Once again I was impressed when Russ, instead of heading to the golf course, helped me empty my trade-in and load up. In addition to his honest, friendly, and energetic demeanor, Russ was definitely a superstar in customer service as well as sales. This buying experience left me convinced that Schrier Automotive deserves every award and accommodation listed on their website. Two weeks later, I received the title in the mail as promised. For the first time, it was a pleasure buying a car; offer, counter offer, acceptance, test drive, 10 minutes of documentation, and done. Friendly, honest, professional, and extraordinary customer service describes my Schrier experience. More

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