Rudy Garcia

Why would I not recommend this dealer in the future? · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known hazardous situation in their parking lot · The “hidden” addition of a GPS tracking system · Selling a vehicle with an easily diagnosable, substantially expensive (15% of the purchase price) leak I purchased a used 2010 Jeep Wrangler Sport on December 26th from Clay Cooley CDJR in Arlington, TX. My sales rep, Rudy Garcia, was genuinely friendly, agreeable and helpful. We took an extended (approximately 5 mile) test drive in the rain. We negotiated a fair price. I tried several times to get the 3-year Family Care ($995) removed but they lowered the out the door price enough to where I stopped negotiating over it. I was never provided with a copy of what it entails but it is on their website. Since the dealer is 40 miles away, it is really not very useful. They were unable to explain why I could not put the full purchase price on my credit card. I wanted the points and had cash on the way to pay it off the next week. I have done this with two motorcycles without an issue. I agreed on their imposed maximum of $3,000 deposit on the card and I would provide the rest as soon as I got the funding. Since it was after hours preventing me from getting my insurance coverage and I was leaving town for Christmas; I left the vehicle with them to wash, fix 2 windshield chips, perform state inspection and tag it. Back in town and with a check for the balance in hand, I returned Dec 31 to pick up the Jeep. While turning into the Collins Street entrance (across from Waffle House), I hit the gate post resulting in approximately $4,000 in damages to my 2014 Ford F-150. The post is only 18” high and extends far into the parking lot. It is obvious, the post has been hit many times. A friend of mine confirmed he hit the same post a couple years ago with nearly the same damage. We had it towed to Clay Cooley Ford, where interestingly enough, the same gates are installed but they put large orange traffic cones on them to increase visibility. It is a known issue, it needs to be fixed. Exploring a lawsuit at the time of this review. While I was waiting for the tow truck, I completed the transaction and got the keys to the Jeep. Shortly after, I got an email and text from Elo GPS. I did not ask for this nor was there anything in the paperwork they gave me a copy of, describing this subscription service. It was not a financed vehicle, so why is there a need to equip my vehicle with a tracking system? I removed the system and contacted Elo GPS for a refund, but they will not provide one, nor would Clay Cooley. It seems they were really unaware how insulting this is to the average consumer. On Saturday, January 4th I was driving the Jeep and it was chilly so I turned the heat on. Antifreeze vapor and a coolant smell filled the Jeep. I googled it to find I have a leaking heater core. This is a $1400 to $2000 repair. It would have been a deal breaker. Being new to Jeeps, this was not something I noticed on the test drive or on the drive home in warmer weather, but it should have been caught during the dealer’s pre-sales inspection. You expect this kind of negligence from a “buy here, pay here” dealer, but not from a company like Clay Cooley. If anyone thinks I m being unfair to Clay Cooley, I had vastly better experiences with Grapevine Ford, Ft Worth Harley, Ft Worth Indian, Black Gold Harley and Vandergriff Toyota in the past. I highly recommend any of them. I would have thought buying a used Jeep from a Jeep dealer would be the safest option. Lesson learned. More

by gtrman Verified Customer Verified Customer

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Everyone at the dealership was very friendly and ready to help with any questions I had. help with any questions I had. More

by dhixson2 Verified Customer Verified Customer

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Rudy and Willie are amazing! Very very satisfied! Will buy again. Thank you very much. Very very satisfied! Will buy again. Thank you very much. More

by GIPP44 Verified Customer Verified Customer

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Great customer service from the used car team very helpful and knowledgeable friendly people thank you helpful and knowledgeable friendly people thank you More

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Rudy was very easy to work with. He went above and beyond to make this day very special for my daughter! Ribbon and all! He went above and beyond to make this day very special for my daughter! Ribbon and all! More

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Mr.Rudy performance ability to be relied upon in a variety of situations truly set him apart of others dealership. He is a wonderful truth worthy person to do any business with. Recommend 10/10 variety of situations truly set him apart of others dealership. He is a wonderful truth worthy person to do any business with. Recommend 10/10 More

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Super pleased with the amazing customer service we received from Rudy and Matthew! Will highly recommend to anyone looking to purchase a vehicle. received from Rudy and Matthew! Will highly recommend to anyone looking to purchase a vehicle. More

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Rudy provided exceptional service and truly went above and beyond to help me get into my new vehicle. Not only did he come in on his day off, but he also made sure I got the best possible deal that fit my and beyond to help me get into my new vehicle. Not only did he come in on his day off, but he also made sure I got the best possible deal that fit my needs. The process of trading in my old vehicle was smooth and hassle-free, thanks to his expertise and attention to detail. His dedication and commitment made the entire experience enjoyable and stress-free. Thanks to Rudy's extra efforts, I'm now thrilled to be driving my new Mercedes Benz. More

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Jesse and Rudy were both amazing and helpful. They had a lot of patience and did their best to help find my perfect ride! Definitely would recommend They had a lot of patience and did their best to help find my perfect ride! Definitely would recommend More

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Don Davis has very receptive salesmen. They are great at communication and follow through with what they promise. We were very happy with them from the beginning of our car buying process They are great at communication and follow through with what they promise. We were very happy with them from the beginning of our car buying process until the end. Rudy Garcia is great! Ask for him if you go shop at this dealership. More

by Tracy C Verified Customer Verified Customer

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